The Shared Services Center provides accounting services to the Americas region for Brightstar. The supporting functions include Record to Report, Procure to Pay, Order to Cash, Reporting, Master Data Management, and Continuous Improvement.
The majority of these functions are enabled by Microsoft AX and Oracle Hyperion. The center also provides support for certain transactions using legacy systems.
The Order to Cash area is responsible for : managing credit control of receivables ledgers, helping subsidiaries continue to develop relationships with key customers, and processing accounts receivables, rebates, disputes, credit checks, and collections when no local presence is required.
In this role, you will analyze customer deductions, interact with customers, reconciles returns, monitor debtor balances, ensure payments are received within payment terms, and minimize overdue balances.
You will ensure compliance with credit policies and collections procedures in conjunction with customers and management to improve cash flow and reduce receivables, and help US subsidiary functions develop strong professional and high trust relationships with customers.
Ultimately, you will lead a strong and focused credit management team, and supervision the collections team.
Supervise the management of portfolio and maintain collection activity on all past due balances until amounts are resolved or paid.
Ensure work on reconciling problem accounts and coming up with a resolution to bring the account current.
Initiates proactive measures that result in account resolution.
Assist team members with questions or concerns relating to cash applications, returns, deductions or short pays.
Report to management any delinquent accounts that might affect our cash forecast.
Manage customer deductions and work to resolve deductions with our deduction analyst.
Support team in resolving customer discrepancies, unapplied receipts, short payments and chargebacks
Responsible for Cash Applications Process performance during the Daily Operation Process.
Supervision on Credit Memo Creation and Approval Process for US Subsidiary.
Supervise the Analysis of customers deductions , interact with customers, and reconcile returns in an expedient manner
Ensures close interaction with manufacturers / vendors to process returns and repairs
Links dispute / rebate team members with sales and receiving teams to reconcile accurately
2nd formal Point of Escalation for Business Partners Issues Review and Resolution.
Make sure appropriate validation of repair issues.
Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction of customers and co-workers.
Links collection team with sales and receiving
Provide guidance to the Team related to Global Policies and Procedures to be executed on daily activities and ensure their correct application into the Daily Operation for Collections and Cash Applications, Disputes and Rebates Area.
Monitor Accounts Receivables Composition- analysing root cause and impact-, Unnaplied Cash Impact, Metrics and KPI’s developed for the Area.
Ensure Balance Accounting funds are reconciled
Provide Assistance during Month End Close process and send updates monthly to financial analyst regarding the collectability of past due invoices.
Monitor weekly collectors goals.
Assist in new hire training and team cross training efforts.
Lead the team in aassisting Audit when needed.
Identifying Process Gaps by developing improvement projects and upgrades in order to make the process more efficient.
Requirements / Skills
5 years relevant experience in OTC including shipping and receiving experience.
Accounting technical knowledge.
Advanced Excel knowledge.
SAP / JDE AX ERP knowledge
Demonstrated leadership skills;
Strong oral and written communication, both inter- and intra-departmentally
Conflict resolution, negotiation skills and excellent problem solving skills
Self-Starter attributes; ability to work independently and identify solutions
Develop others and manage teams effectively
English & Spanish fluency
Bachelor’s degree in finance, accounting or related
Are you a Brightstar?
At Brightstar, we handle every stage of a mobile device’s lifecycle for our customers-from the moment it’s manufactured to trade in and re-
sale, and everything in between.
This industry moves fast. But so do we. What’s innovative today might become outdated tomorrow, so we have to be able to see the big picture and sweat the small details.
Doing that successfully takes trust, teamwork and a knack for making the complicated simple.
We’re looking for creative, quick and relentless talent to join the team. Are you one of us?