Technical Test Lead
IBPO Costa Rica
San Jose, Costa Rica
hace 10 horas

Are you looking for a change? Do you want to collaborate with some of the best talent in the industry? Are you ready to join a company whose passion is to really make a difference to enterprises, the community and the world?

Then you are the one that we are looking for to be part of our growing team.

Wanted : Global Innovators To Help Us Build Tomorrow’s Enterprise

In the role of Data operations Analyst, you will be responsible for Coordinating with stakeholders, monitor and review the daily operations dashboard, work allocations, governance adherence and interacts with the client with the objective to deliver target delivery model, ensure delivery predictability and enhance client satisfaction for the processes within purview within the guidelines, policies and norms of Infosys.

Qualifications Basic

  • Bachelor’s degree in any career stream
  • At least 4 years related to the Job Description
  • Preferred

  • At least 4 Years of experience handling service delivery / operational experience and managing team
  • Knowledge of client business domain.
  • Strong written and oral communication skills
  • Ability to work in team in diverse / multiple stakeholder environment
  • Analytical skills
  • Experience and desire to work in a Global delivery environment
  • Support Business Intelligence organization
  • Incident and Problem management
  • Maintain expert knowledge of master data management end-to-end processes, and of related IT solutions
  • and capabilities
  • Deliver Project-Oriented Services
  • Trouble shooting and root cause analysis for data anomalies and issues reported
  • Create / suggest business solutions design based on root cause analysis
  • Follow & improve delivery and operation support methodology
  • Communication with business users via web platform (ServiceNow)
  • Create Adhoc reports on data and status of the project.
  • Daily / Weekly / Monthly status reports as requested by client and stake holders.
  • The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    Travel may be required as per the job requirements.

    About Us

    Infosys BPM, the business process management subsidiary of Infosys (NYSE : INFY), provides end-to-end transformative services for its clients across the globe.

    The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients.

    Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-

    edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

    Infosys BPM has 32 delivery centers in 14 countries spread across 6 continents, with 36,926 employees from 80+ nationalities, as of Sept, 2018.

    The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others.

    Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

    The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices.

    The company’s senior leaders contribute widely to industry forums as BPM strategists

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