The Collector level II will manage an average portfolio of approximately 2,000 accounts and work through their daily, weekly and monthly activities to meet or exceed established goals.
Key responsibilities include :
compare elements for consistency or logical relationship, etc.
Knowledge, Experience & Qualifications
2-4 years collections experienceStrong knowledge of accounting and accounts receivable procedures and processes.Strong knowledge of collection techniquesAbility to Works closely with sales and billing departments to reconcile customer disputes with delinquent accounts.
Ability to interpret written customer contractsResearches, analyzes and reconciles customer’s accounts to resolve issues with delinquent accounts.
Provides advice and counsel to lesser-experienced staff on complex accounts.Completes special projects requiring collections research, as required.
Oracle E-Business or ERP SystemSkills NeededGood analytical skillsStrong customer service skills.Strong oral and written communication skills.
Strong PC and data entry skills.Technical KnowledgeOracle ERP 12.06 and Oracle Advanced Collection Legacy SystemsMainframeOracle legacyIPM, electronic data retrieval, for invoice and support detailThird Party Systems ProcessingCredit Card Processing
CommunicationEnglish proficiency (C1 Level) External conversations with customers
Interaction with IT system related issuesExternal and internal customer communication relative to payment applications
EducationHigh School Diploma required; preferred Associate, Bachelor or higher degree in Accounting, Business Administration or related.
Proven previous job stability, including maintaining long-term work relationships with former employers
Must be able to clear the company’s pre-employment screening