Order Management Team Manager
Refinitiv
Lagunilla de Heredia, Costa Rica
hace 5 mins

Job Description

is looking for an Order Management Team Manager with base in Costa Rica

Role Purpose

  • Directs and coordinates the processing of sales order.
  • Manage a team in one of the customer administration functions.
  • In each of these functions, this role will be responsible for managing staff, providing leadership and expertise to their team, meeting targets for compliance and service levels, and achieving relevant role-
  • based performance objectives such as cash collection targets or order life-cycle management.

    Main Responsibilities

  • The scope of work is directly related to the function they support.
  • Will manage the order life-cycle and manage teams grouped by languages, customer types, product specializations, and service focus.
  • Work with management to ensure that team members have the appropriate training / information to perform to required standards.
  • Take ownership for staff development, provide constructive feedback and guidance and assess the performance of individuals via the appraisal system.
  • Escalate individual performance issues as required.
  • Provide leadership, coaching, guidance, and support to the team.
  • Continuously identify and drive improvements in the process to enhance the customer experience
  • Escalate all delays to internal groups and any issues to management as appropriate.
  • Actively look for ways to improve methods of working and share across teams. Implement global policies & change management.
  • Actively accelerate adoption of digital transformation with internal and external stakeholders.
  • Engage with customers proactively to seek feedback, partner and enhance their experience of doing business with Refinitiv.
  • Scope and Impact

  • Manages a team of professional and senior administrative employees or man-ages activities of team leaders in a sup-port / production function.
  • Has responsibility for performance and results.
  • Spends all or large proportion of time managing team, rather than doing more involved aspects of work done by team members.
  • Provides technical guidance to team members.
  • Assigns and reviews work and monitors results.
  • May train professional staff.
  • Knowledge & Skill & Education

    Should have extensive knowledge of their subject matter, front-line management experience and exhibit leadership skills.

    They should be able to manage and develop staff with some direction from senior management.

    University degree and / or professional qualification or relevant work experience preferred.

    Professional Experience, Strategic Planning & Decision Making

    Flexibility and an appreciation of a fast-moving and international environment.

    More experienced people manager with solid management experience.

    Behavioral Competencies

    Focusing on Customers. Driving Results

    Building Talent. Collaborating across Boundaries

    The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.

    With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.

    At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.

    Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

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