BDS Asesores Jurídicos
Lindora, Costa Rica.
hace 4 días
source : Empleos.Net Latinoamérica

Funciones del Puesto

The individual in this position is responsible for working with new and existing clients to provide telecom services on their behalf.

  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities
  • Place orders and follow up with the carries making sure all orders are up to date
  • Maintaining clear communication with the customer, agents in all order stages
  • Support customers during activation calls, closing orders, and processes to active billing
  • Managing project progress and adapting to work as required
  • Maintain positive relationships with customers / agents by identifying their needs
  • Follow up with customers, sales agents, and carriers to confirm if the request is fulfilling the requirements agreed to in the contract
  • Ability to comprehend the end-to-end provisioning process
  • Identify and resolve issues and conflicts with carrier circuit installs / activations
  • Requisitos del Puesto

    Main requeriments

  • Advanced English level 90% or above written and spoken
  • High School Diploma or its equivalent
  • Work well under high pressure and able to manage a high volume of emails
  • Demonstrated ability to organize and prioritize requests in a fast-paced and deadline-oriented environment
  • Ability to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information, and activities.
  • Liaising with clients to determine the project’s objectives
  • Confident working independently while able to escalate items you are unsure about
  • Experiencia Deseada

  • 6 months to a year of customer service experience is required
  • 1 or more years of experience working with computers and multiple software applications such as office packages (Teams, Microsoft Word, Excel, PowerPoint, Outlook)
  • Habilidades Deseadas

  • Critical Thinking (analyzing, evaluating, and problem-solving)
  • Self-Starter (proactive, able to work with minimal supervision)
  • Adaptability
  • Time Management (define tasks, to do, prioritize and achieve)
  • Interpersonal Communication
  • Teamwork
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