San Jose, San José, Costa Rica Business Operations Manager, Business Planning Excellence, Customer Services & Support (CSS), Worldwide (WW) Services
With over 21,000 employees worldwide, the Microsoft Services team includes IT architects, consultants, support engineers, sales, and business leaders who serve our customers in 191 countries and 46 languages, providing best-
in-class platforms and productivity services. Our Customer Services and Support (CSS) team is on the front lines with our customers -
Consumer and Enterprise - helping them get the most from their technology investments.
From end-to-end, Microsoft Customer Service & Support (CSS) is transforming the way we support our customers, and we want you to be a part of it! CSS is a dynamic large global organization that delivers great customer experiences across all Microsoft products every day.
In CSS, our vision and our promise is to Drive Customer Success with a Modern Support experience across the customer lifecycle.
We aspire to deliver seamless experiences with quality, speed and value by building self-healing into our products and services to prevent and automate issue resolution before customers experience a problem.
We enable our transformation with telemetry, tools, readiness and business intelligence to drive successful outcomes for our customers.
We know our customers and anticipate their needs across every stage of the lifecycle.
The Operations and Delivery Excellence team is looking for experienced highly motivated individual to focus on our Strategic Business Unit (SBU) operational support as a designated Business Operations Manager (BOM).
This role will work very closely with the SBU / Technology leaders in CSS providing ongoing and consistent measurement and reporting of key performance measures (scorecard, KPIs, etc.
best-in-class analytics & insight to inform decision-making and demonstrate efficient planning and reporting process for the SBU LOB.
The Business Operations Manager is the trusted advisor to the global delivery leader they support managing day to day operations and driving the operational review cadences.
The person in this role must demonstrate and maintain strong domain expertise within the relevant LoB, demonstrate experience in calculating operational metrics and KPIs and articulate these analytics to key business stakeholders.
Additionally, the BOM will manage the suite of standard or ad hoc reporting needs, manage data feeds and taxonomy. In addition, the ability to be flexible and take on challenges outside of current knowledge and skill sets will be critical to achieving success.
If you have the relevant experience and ideas for how to solve complex business problems, then we would like to hear from you.
Primary responsibilities include :
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