Collections Representative
Emerson
Escazu, Costa Rica
hace 4 días

Description

Performs a variety of customer collection activities. Contacts customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine but which also require assertiveness.

Responsibilities

  • Reduces past due dollars in assigned portfolio while also clearing all unapplied cash.
  • Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
  • Handles customer contact in collection situations which require adaptation of response or research according to customer response.
  • Answers inquiries and resolves routine issues for non-payment of invoices.
  • Requires broad knowledge of company, products and / or services.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Exercises limited independent judgment and discretion in handling various collection scenarios.
  • Researches disputed delinquent account balances.Forwards any accompanying offsets / adjustments to appropriate personnel.
  • Ensures timely collections to include : escalation, managing customer relationships and account research.
  • Sends routine follow-up communication to customers.
  • Recommends accounts that need escalated collection efforts.
  • Reconcile customer account balances in the case of unidentified or unapplied payments.
  • Performs all ad hoc tasks associated with the collection process pertinent and specific to each portfolio. Some of the functions may include;
  • invoicing, reporting, follow up on disputed invoices

    Requirements

  • 4 year degree preferred in Accounting, Business Management or Finance.
  • Good written and oral English communication skills.
  • Proficient in MS Office applications (MS Word and Excel).
  • Practical knowledge of Oracle e-Business Suite preferred.
  • Good analytical and problem solving skills and keen attention to detail.
  • 6 months 1 year in Customer Service Representative position; business-to-business collections experience preferred.
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