Senior Salesforce / Salesforce Support Engineer (multiple roles) - Opportunity for Working Remotely
VMware
Heredia, CR
hace 1 día

Job Description

Why will you enjoy this new opportunity?

As you join VMware, you will help grow a company that makes meaningful and significant technology solutions and is committed to being a "force for good" in technology.

Our mission is to become the trusted foundation for accelerating innovation in an unpredictable world. VMware software is essential for making the applications and devices your family and friends use every day a reality.

Which means your work is essential for transforming everywhere.

We are looking for a new member of our Lifecycle Maturity Engineering team. As a Service Development Engineer your job is to ensure that our services meet the needs of our customers with the desired levels of reliability, performance, and availability by developing continuous improvements, tools and automations.

Candidates will ideally have experience working creatively with Enterprise customers in a consulting or technical engineering capacity and with understanding customers business needs and challenges, especially in service development and service management.

In addition, the team seeks candidates with the ability to use different programming or scripting languages and frameworks to address the specific product needs (Javascript, Groovy, Angular, Go, Python, HTML, CSS, etc.

and who have experience with APIs.

Success in the Role : What are the performance outcomes over the first 6- months you will work toward completing?

  • Within days of employment , you will be working with DevOps and automation, integration, and orchestration tools, and with relational databases (PostgreSQL, mySQL), NoSQL or time-series databases.
  • Within days of employment , you will have hands-on experience with CI / CD pipelines, and an understanding of concepts like overall system administration, monitoring and logging tools, and telemetry.
  • Within the first year of employment, you will have experience and knowledge of Salesforce development, and understanding of enterprise IT processes and ITIL framework.
  • The Work : What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

    A Service Development Engineer on the Lifecycle Maturity Engineering team is someone who can combine both business analysis and engineering skills for the Enterprise Product and Service development.

    In addition, they have a good understanding of both ITSM and Agile Development frameworks, as well as solid experience in SDLC tooling.

  • Develop and maintain performant, scalable and maintainable solutions within the internal services portfolio
  • Provide ongoing support to existing services with the build-and-operate mindset
  • Often Interact with other product & development teams, gather requirements & perform analysis to determine appropriate solutions
  • Actively engage in backlog reviews, code reviews and operational reviews with focus on regular delivery
  • Ensures the success and quality of ITSM and Agile practices by working closely with cross-functional organizational units
  • Work in a global team with expectations for flexible working hours and sometimes early / late meetings
  • Develop and maintain performant, scalable and maintainable solutions within the internal services portfolio
  • Provide ongoing support to existing services with the build-and-operate mindset
  • Often Interact with other product & development teams, gather requirements & perform analysis to determine appropriate solutions
  • Actively engage in backlog reviews, code reviews and operational reviews with focus on regular delivery
  • Ensures the success and quality of ITSM and Agile practices by working closely with cross-functional organizational units
  • Work in a global team with expectations for flexible working hours and sometimes early / late meetings
  • What is the leadership like for this role? What is the structure and culture of the team like?

    This role is a part of the Lifecycle Maturity Engineering team headed by Yana Doctorov. We are world-class, highly technical & dynamic team of engineers that delivers wide portfolio of VMware's internal services.

    Where is this role located?

    Flexible : The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager.

    You will be expected to live within a reasonable non-daily commute of the office.

    What are the benefits and perks of working at VMware?

    You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • hours of paid time to volunteer in your community
  • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Wellness reimbursement and online fitness and wellbeing classes
  • Category : Engineering and Technology

    Subcategory : Software Engineering

    Experience : Manager and Professional

    Full Time / Part Time : Full Time

    Posted Date : 2

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http : / / careers.vmware.com.

    Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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