Business Summary :
VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT.
With VMware solutions, organizations are building extraordinary experiences by mobilizing everything. Our customers are responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cyber security.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at .
VMware Colleague Experience and Technology Support Team provides technology services and support, enabling efficiency, simplicity and productivity to our colleagues.
The organization additionally supports the company in its growth as the global leader in cloud infrastructure by developing and showcasing VMware products and technology.
Job Role and Responsibility :
VMware seeks a motivated Colleague Support Engineer who possesses an excellent customer service attitude, a great deal of creativeness in troubleshooting and problem solving, and who has proven ability to help maintain our local IT infrastructure.
This includes installing, diagnosing, repairing, maintaining, and upgrading all local laptops / printers and the ability to assist remote teams in maintaining local servers, network and telecoms equipment to ensure optimal performance.
The person will troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.
The ideal candidate will have demonstrated a clear ability to function well in a fast-paced environment, and most importantly, has the requisite skills to work well in a remote team.
A key requirement of this role is the ability to work as an integral part of the Latin-America business units, representing IT in a professional manner to the local business teams and senior management.
Part of this requirement will involve crossing over into different functional areas such as sourcing and procurement and ensuring that the IT requirements are met in these relevant spaces from a pricing, pre-and post-sales, and services aspect.
resolves a wide range of issues in imaginative as well as practical ways. This job is the fully qualified, career-oriented, journey-level position.
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Interacts with senior internal and external personnel. Should be seen as a mentor for other team members and be able to present information to small groups.
Ability to create content for internal team members and end users in the form of knowledge or solution articles.
Required Skills :
Can resolve 75% of typical issues easily.
Strong understanding of thin client & mobile computing and ability to resolve common issues. Some scripting ability such as PowerShell or Python is desirable.
Demonstrates ability to document and execute projects.
Preferred Skills :
VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.