Catalina, the leader in personalized digital media, seeks a Quality Specialist to join the multi-national Media Operations team within the Global Operations organization.
The Quality Specialist is responsible for acting as a subject matter expert for assigned products and overall campaign execution;
conducting thorough quality checks for assigned programs; reporting and analyzing execution errors and making recommendations to error-
proof the process to mitigate risk. A successful candidate will thrive in fast-paced environments, detail oriented, and highly skilled at error and risk identification.
Strive for 100% quality execution through quality assurance and testing
Conducts thorough program checks to ensure setup accuracy; checks of all assigned pre and post-live program changes
Reports and analyzes program execution errors; makes recommendations to error-proof the process to mitigate risk
Captures management metrics and participates in management team huddles
Creation and maintenance of any necessary quality documentation (training, checklists, best practices, etc.) in conjunction with Go University
Supports adoption of and drives continuous improvement process changes through implementation, recommendations, and feedback
Demonstrate high degree of flexibility and proactive critical thinking to anticipate and address potential roadblocks / issues
Manage campaign workflow across teams to ensure client investment is on track, executed flawlessly and completed on time
Communicate and collaborate with various internal departments regarding troubleshooting issues and other requests specific to campaign execution;
help troubleshoot and resolve any campaign execution issues
Keep Business Account Manager, Campaign Specialists, and Leadership informed of any barriers or risk discovered during quality check
Adhere to executional best practices to ensure overall quality and compliance standards; manage against retailer and / or industry specific requirements
Maintain understanding of all media campaign management tools to serve as internal consultant and knowledge resource on system and targeting capabilities to align with specific campaign objectives.
Adhere to executional best practices and processes to ensure overall quality and compliance standards. Manage against retailer and / or industry specific requirements.
JOB REQUIREMENTS EDUCATION EXPERIENCE
Demonstrate agility, a continuous improvement mindset, and action-orientation; Lean Six Sigma background is preferred
Demonstrated ability to self-motivate, multi-task in a fast-paced environment, work in teams and be flexible
Capable of handling multiple projects and deadlines and works well under pressure
Strong analytical, problem-solving skills; data analysis, brand management, and skills drawing logical conclusions based on numerical results
Cross functional collaboration and influencing skills
Must have exceptional organizational abilities, superior follow-through and be able to focus on details
Effective and accurate verbal, interpersonal and written communications skills
Strong proficiency with Power Point, Excel, and Word; experience using Salesforce.com preferred
Familiarity with campaign setup and execution comprised of multiple media channels
Excellent customer focus (customer orientation; responsiveness; build partnerships internally; handle difficult situations)
Results oriented (display sense of urgency and persistence until goals are met; motivated by results; apply problem-solving skills to overcome obstacles)
Innovation (create and foster change; creative problem-solving analytic and strategic thinking; decision-making)
Exceptional personal qualities (honesty, integrity; self-confidence; maturity, manageability; thoroughness; conviction; learning; realistic)
Drive for success (entrepreneurial; display initiative; accountability / ownership)
Influence skills (persuasive; assertive; effective communicator; straightforwardness / candor)
CORE VALUES (REQUIRED FOR THIS JOB)
Be a trusted partner Focus on the customer : Act like an owner : Be innovative : Strive for simplicity : Value personal and professional growth : The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job.
Incumbents may be required to perform other job-related tasks other than those specifically included in this description.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.