Middleware Specialist Infra Intmd Tech Analyst C11
Citibank
Heredia, Heredia, Costa Rica
hace 1 día
source : Fidanto

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for dealing with Web Hosting technical activities such as environment maintenance technical guidance engagement in projects and security related activities The overall objective is to use infrastructure technology knowledge and identified policies to process data resolve issues and execute administrative tasks Responsibilities Provide thought leadership for Distributed amp Web technical solutions for ICG business Collaborate with client managers project managers applications and infrastructure teams to plan and coordinate changes Manage technical deliverables for projects according to high quality standards Establish and maintain effective incident contact procedures When incident contact procedures do not work act as primary escalation for problems and incidents Accountable for root cause analysis for Severity 1 Severity 2 and chronic recurring incidents Resolve moderately complex problems projects through analysis technical experience and precedents provide analysis for more complex issues escalating as appropriate Complete control activities risk self assessment COB audit etc and makes recommendations for enhancements Assist in systems implementation enhancements and post implementation activities Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws and regulations Qualifications 3 5 years of experience in enterprise level IT projects in web technologies WebSphere Weblogic Tomcat IIS net Demonstrated experience supporting Web Infrastructure products in a business critical environment Experience with issues facing large scale server environments 24x7 operational support experience Certification in web technologies a plus Familiarity with MQ Series or similar messaging products Familiarity with Oracle or similar database products such as Sybase or SQL Server Effective written and verbal communication skills Effective analytic diagnostic skills Ability to communicate technical concepts to non technical audience Ability to work with virtual and in person teams and work under pressure or to a deadline Strong customer and quality focus is a must Sound problem resolution judgment decision making and influencing skills required Excellent organizational interpersonal and project management skills Excellent English communication skills both written and oral Education Bachelor University degree in computer science or other related or equivalent work experience This job description provides a high level review of the types of work performed Other job related duties may be assigned as required Grade All Job Level All Job FunctionsAll Job Level All Job Functions CR Time Type Full time Citi is an equal opportunity and affirmative action employer Minority Female Veteran Individuals with Disabilities Sexual Orientation Gender Identity Citigroup Inc and its subsidiaries quot Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity CLICK HERE To view the quot EEO is the Law quot poster CLICK HERE To view the EEO is the Law Supplement CLICK HERE To view the EEO Policy Statement CLICK HERE To view the Pay Transparency Posting CLICK HERE

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