Accountable for leading the Operational Excellence and Continuous Improvement efforts for the Americas SSC in Costa Rica.
This person is responsible for leading all of our Continuous Improvement initiatives and influences all operational areas at the shared services center.
Among other responsibilities :
1.Lead continuous improvement / optimization of processes and services.
2.Facilitate successful implementation of new services.
3.Drive processes and services toward an automated environment.
4.Successfully oversee multiple-size initiatives of various complexities.
5.Coordinate and manage virtual project teams.
6.Apply quality management techniques to problem solving in all projects.
7.Lead the planning, design and development of all initiative / projectstrategy and materials.
8.Participate in strategic Change Management efforts working proactively with (and at times directing) a CM Lead.
Bachelor Degree in Finance, Informatics, Engineering, Project or Operations Management
Lean Six Sigma Black Belt desirable
English & Spanish required (Portuguese a plus)
Minimum 10+ years experience of direct project management experience.
Minimum 4+ years experience managing Operational Excellence initiatives in accounting, finance, manufacturing or shared services.
Proven project management skills in a cross-functional environment.Leadership of project teams while managing business expectations.
Knowledge of operational accounting and shared services processes, related systems and best practices.
Solid quantitative data analysis skills required.Experience with cost / benefit analyses and presentation of business case to senior leaders.
Ability to prepare, review and deliver presentation materials.
Detail oriented, with a high level of independent judgment and customer service oriented.
Works well under pressure to meet deadlines with multiple timelines and priorities.
Ability to resolve problems and situations of high complexity.
Understands strategic business goals and financial targets.