Unix/Linux Administrator
Syniverse
Costa Rica
hace 6 días

A lead level contributor responsible for providing technical solutions to exceptionally difficult problems. As the senior level of support, this position will address day-

to-day customer issues, application issues, problems and concerns that are of a more detailed nature requiring analysis and research.

Technical & Operating Processes

Innovative problem solving & lateral thinking

Root cause problems and find appropriate solutions

Ability to understand the customer requirement

Meet the SLA guidelines : Timely Follow-up. Escalate, and resolve the tickets

Ability to prioritize the Tasks based on the business needs

Documentation on the newly discovered solutions

End to End System knowledge and act as SME

Participate in the new initiatives for providing technical solutions

Analyze requirements and prioritize requests.

Communicate with users and requestors to clarify requirements. Create programs and / or processes to satisfy requests.

Participate in on-call support on a 24x7 / 365 basis.

OPERATIONS

Continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs

Monitoring of connectivity to upstream and downstream applications

Monitoring of connectivity to databases

Application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs

Use alarm monitoring tools, interpret the condition being alarmed, resolve and / or escalate to the next level support.

Clear and concise written and spoken communications in the form of Remedy tickets, emails, analysis, process / procedures, meetings, conference bridges and internal / external phone calls.

Provide shift turnovers of current issues and activities

Providing severity and scope analysis of issues, inquiries and requests; maintaining ownership until resolution.

Crisis management facilitation

Troubleshooting

Execute and support production performance by performing benchmarking and research while initiating actions to improve results and / or problem correction.

Error research based on the warnings, errors available in the production logs

Prioritize the production issues by analyzing the logs, database entries and processes

Provide the required data to the support team for further analysis

Compare and analyze with previously occurred issues and narrow down the root cause

Develop work around scripts for managing a production issue

Troubleshoot hardware and network problems

Create and follow up on trouble tickets with respective teams

Perform Operations Readiness Check of new releases and provide feedback

Prepare and maintain a detailed technical and business documentation

Develop and maintain scripts for managing routine activities including alarm detection, management, and enhancements.

Experience Requirements

Minimum 3-5 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.

Bachelor degree in computer science, electronics or telecommunication

Knowledge on general database administration

Very Good in verbal and written communication

Certification on operating systems and databases (Preferred)

Excellent scripting knowledge

Knowledge Requirements

Strong knowledge on Linux / UNIX,WINDOWS and SQL

Strong Java background

Knowledge of ITIL V3 specifically event, incident, problem and change management.

Knowledge on ticketing tools i.e. Remedy etc.

Sound knowledge on network infrastructure (LAN & WAN)

At least 2 years’ experience in managing releases and maintenances

Hands on experience and knowledge on system processes

Ability to communicate status updates to project team and management

Ability to work independently as well as Team

Good communication and interpersonal skills

Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Strong troubleshooting and error analysis skills

The qualifications we are looking for are considered between the mix of you work experience as well as your education.

Minimum Qualifications :

3+ years of experience working with Linux

3+ years of experience working with Wireless technologies

3+ years of experience with system administration

Additional Qualifications :

3+ years of experience working with Signalling System 7 (SS7)

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