Technical Support Engineer
VMware, Inc
Heredia, Costa Rica
hace 7 días

Description : Responsibilities


  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Requirements

  • Experienced in troubleshooting Windows (MCSE / MCP).
  • Experience with Server Management Software (HP Insight Manager, IBM Director, Dell Open Manage).
  • Experience in troubleshooting Linux or UNIX and providing technical support to customers.
  • Experience in LAN / WAN environments.
  • Experience with kernel (Linux) or registry (Windows) configuration and debugging.
  • Experience with trouble-shooting hardware related issues.
  • Experience Troubleshooting 3rd party application integration.
  • Experience Troubleshooting Operating system support.
  • Experience Performance troubleshooting.
  • Minimum 3+ years experience in software and hardware
  • Working knowledge of Microsoft (Windows Server 2003, Windows 2000, Windows NT, Windows 98, 95, and 3.1; MS-DOS), plus x86 platforms, devices, and networking
  • Excellent interpersonal skills
  • Case / Customer Management skills
  • Outstanding written and verbal communication skills
  • Exceptional collaboration skills and a passion for problem solving
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Must have bilingual fluency in Spanish / English
  • Highly Preferred Skills

  • Experience with database related technology and administration (SQL Server, Oracle, DB2, etc)
  • Experience with ESX Server and / or Virtual Center Server
  • Experience with SQL query language
  • Experience with SQL Server or Oracle dB (DBA)
  • Experience with Remote Access Trouble-shootingWebEx or ILO cards
  • SAN Knowledge
  • Networking Knowledge
  • Linux command-line skills and shell scripting and / or programming
  • Experience in customization of Windows and / or Linux operating systems
  • Experience with Servers (Dell, HP, IBM, etc)
  • Experience with Server Management Software
  • Experience with Domain integration Active Directory
  • Experience with firewalls and security related issues
  • Background in System Administration
  • Portuguese is a plus
  • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", acepto que neuvoo recolecte y procese mis datos de conformidad con lo establecido en su Política de privacidad . Tengo derecho a darme de baja o retirar mi autorización en cualquier momento.
    Formulario de postulación