AR Billing Supervisor
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 5 días

Description

The Billing Supervisor will be responsible for the Latin America Billing function within the Finance Department working as a key liaison between Operations and Credit / Collections.

In addition to oversee the billing activities of the region, this position will also be responsible for transforming the function into a stand-alone service provider managing processes, stakeholders and continues improvement initiatives aiming resource optimization, operational excellence while assuring collectability.

The Billing Supervisor will be the first escalation point for all billing activities including inquiries from Business Units, Project Managers, Commercial Groups and local Finance.

The Supervisor will ensure billing analysts complete all established targets and reporting requirements. Other equally critical responsibilities include support / lead billing team on dispute resolution, escalations, daily coordination and communication with the Credit and collections team in relation to invoice delivery history feedback.

Lastly; this position will be responsible for the timely and accurate invoice delivery and the acknowledged of this action.

Ensuring all invoices produced meets the customer’s request and the supporting documentation.

Major Duties / Responsibilities :

Main tasks may include but are not limited to :

Overseeing of all billing activities operational and administrative

Reporting and Performance Scorecard, KPI’s and SLA

Ongoing lessons learns, process documentation and process improvements.

Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.

Handles customer contact in collection situations which require adaptation of response or research according to customer response.

Answers inquiries and resolves routine issues based on assignments.

Requires broad knowledge of company, products and / or services.

May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Exercises limited independent judgment and discretion in handling various operational scenarios.

Ensures timely invoice production and delivery include escalation, managing customer relationships and account research.

Sends routine follow-up communication to customers.

Recommends accounts that need escalated collection efforts.

Oversees the closing deliveries

Actively participate in process improvements.

Owner of country and regional reporting.

Performed administrative activities, such as resources follow-up, performance review, etc.

Requirements

Minimum Education / Knowledge Required :

Bachelor’s in business administration or - related career.

Outstanding verbal and written communication skills in English (Minimum B2) and Portuguese (B1).

Advanced knowledge of Microsoft Office, Word, and Excel is required.

Practical knowledge of Oracle e-Business Suite.

Power BI basics, certification is a plus.

Scrum Master or Operational Excellence basic knowledge is mandatory, certifications are a plus.

Good analytical and problem-solving skills and keen attention to detail.

Minimum Experience Required :

At least 5-7 years billing experience, 3 out of those years in Latin America.

At least 4 years’ experience in managing personnel / groups.

At least 4 years’ experience working with diverse countries

Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy.

Our training programs focus on end-to-end development from onboarding through senior leadership.Flexible and competitive benefits plans offer you the right options to meet your individual / family needsOur success is measured by the positive impact we make on people, our communities and the world in which we live.

  • Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives.
  • We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees.

    Learn more about our and about .

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to.

    Emerson, a Fortune 500company with $18.4 billion in sales, more than 20 Innovation, Solutions &Engineering Centers, and 200 manufacturing locations worldwide, is committed tohelping employees grow and thrive throughout their careers.

    We are innovators,question-askers and problem-solvers. We don’t settle for good enough or Thisis the way it’s always been done.

    Instead, we push ourselves and strive forthe never been done before.

    Our Automation Solutionsbusiness enables the greatest use of the world's most valuable resources,ensuring the performance and safety of industries that are the backbone ofdaily life.

    Our Commercial &Residential Solutions business helps ensure human comfort and health, protectfood quality and safety, advance energy efficiency and create sustainableinfrastructure.

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