Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.
We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Visit us at www.accenture.com.
The Accounts Receivable Helpdesk Agent will be required to review, analyze and respond to inquiries received from customers and client requester.
Responsible for assisting customers with any queries, perform queue management and perform other tasks in accordance with the DTP.
Handles requests of simple to medium complexity
Resolves and reconciles discrepancies between payments and customer invoice
Coordinates urgent and critical cases with internal teams or with vendor
Performs complete task given by Team Leads / Subject Matter Experts (SME)
Adherence to client’s policies and procedures
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Bachelor's degree preferred
Minimum of 2 years of experience
Excellent communications skills required,
AR domain experience preferred
Minimum 1 year experience with Microsoft Office
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems Invoicing experience in an IT Company
Adaptable to learn new processes, concepts and skills
Demonstrates the ability to work as part of a team
Able to work under time pressure, able to prioritise workload and meet strict deadlines.
Strong analytical and problem solving skills
Positive attitude and flexible, especially in the period of month / quarter / year-end closing
Must be a good team player and be able to communicate easily with Accenture, Client and third parties staff at all levels
Responsible and ensures accuracy in the completion of tasks
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.