Master Data Maintenance Operations Lead - LATAM
San Antonio de Belen Heredia Costa Rica
hace 4 días

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 155,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Position Purpose

This position will be accountable for the execution of master data management processes (e.g. for customer, vendor, address book, material, and finance) within their region ensuring service levels are met while adhering to relevant data standards (e.

g. enabling enterprise process strategies, functional or transactional requirements, and local regulatory / legal requirements).

This position will work closely with Enterprise Data Steward(s) Business Process Outsourcers (BPOs), and other operations teams within CBS.

The Master Data Operations Lead position will have direct accountability for the various master data activities that occur within Region.

This role will be also responsible for the migration and deployment work within its Region.

This position will be accountable for the Service Delivery of Master Data Creation, Maintenance and Deactivation on the Material, Vendor, Customer and Finance Master Data Objects.

This position will also be accountable for the Service Delivery of the Vendor Verification (PCP) processes. This may be delivered by a CBS Delivery Center or a Business Process Outsourcer for the Region.

Also accountable for the Master Data migrations and projects for the region. The Master Data Maintenance Project Integration Lead for the region will report into this position, the role is a Projects and Solution designer for any captive processes that will be migrated to CBS MDM Service Delivery Management, whether to a CBS Delivery Center or a BPO operation.

Other projects may be Deployments, Acquisitions, Joint Ventures or any project that may represent major changes to the existing processes.

Principal Accountabilities

25%Solution Leadership and Governance

  • Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
  • Provides general leadership and substantial data management & business intelligence knowledge to ensure data is treated as a valued corporate asset.
  • Ensure relevant data standards are met in conjunction with the Enterprise Data Stewards.
  • Subject matter expertise in identified master data domains (e.g. customer, vendor, material, finance)
  • 25%Business Partnering and Relationship and Service Management

  • Ensure service levels (SLAs) are met in accordance with business needs and expectations.
  • Drive continuous improvements in the master data management and vendor verification processes exploring people, process, and technologies solutions.
  • Build and maintain relationships with key business process outsourcers.
  • Collaborate with E2E services across the Region providing alignment on processes that rely on master data services
  • Implement, execute, and manage the work intake of new master data management activities.
  • Completing service reviews with service stakeholders in the BUs we serve, opening tickets and leading the relationship with Global IT whenever there are system-
  • related issues, acting as a

  • liaison between BU’s and functions or departments.
  • 25%Project Execution and Value Realization

  • Assist with monitoring, compliance and execution as it relates to master data set-up and verification activities.
  • Lead the design and improvement of processes for executing complex, cross-department data maintenance requests.
  • Lead, analyze and execute requests from the Business Units to perform master data creations, updates, deletions and vendor verification accurately while adhering to data standards and understanding the impact across the organization.
  • If requests do not align to data standards, provide detailed information to the business with rationale for not proceeding with the core master data transaction and evaluate and recommend alternatives.

  • Comply with and champion enterprise data policies for assigned data domains; ensuring documentation of internal processes, procedures, tools are maintained accurately.
  • Manage risk and controls related to Address Book compliance to Cargill policies (ex. Payment Control Policy).
  • Act as an escalation point for MDM Operation Supervisors and Project Integration leads on complex scenarios.
  • Ensure compliance with audit requirements.
  • Accountable for the execution of the Master data requests in JDE, SAP and other secondary systems such as NIS, SOVI, FTS, etc.
  • in material, vendor, customer and Finance Master Data for countries in region.

  • Leading the completion, the PCP Verification and PCP Approval roles for the region in the vendor verification domain, including the phone verification of data before its setup or maintenance in the system(s).
  • Servicing requests for repetitive payment bank template setup, deletion, and modification.

  • Providing data maintenance support for projects. Providing support for CSSP, AP, etc. including month-end closing activities involving master data verification, setup or modification.
  • Accountable for UAT for system upgrades and changes.
  • Servicing requests for information, including reporting, answering questions, checking data in the system, completing validations to ensure data integrity, among others.
  • Participating in new process migrations that are led by the Project Integration Lead. Participating in audits, training, documenting procedures, etc.
  • 25%People and Budget Management

  • Select, develop and retain a high performing team.
  • Establish and lead a culture of engagement in which people develop and apply their talents while enabling work / life choice.
  • Deliver timely and effective performance feedback.
  • Coach and / or train employees in career / performance development.
  • Ensure delivery of quality work product by team.
  • Accountability for budget management for MDM team.
  • Required Qualifications

  • Bachelor’s degree in IT, Accounting or Finance or equivalent in experience
  • Minimum 6+ years of IT or accounting / finance experience
  • Minimum 3+ years Supervisory experience
  • Self-motivated with excellent analytical, problem-solving, and communication skills
  • Proven strong leadership skills; ability to influence across functions
  • Proven commitment to and strong track record in internal controls
  • Proven ability to manage multiple tasks and adapt to a changing environment
  • Able to perform well under pressure, establishing priorities to meet deadlines
  • Advocate for change and continuous improvement
  • Demonstrated success in business partnering initiatives
  • Ability to engage Centers of Expertise (e.g. Tax, CFR, Audit, HR, I / T) appropriately
  • Ability to work with a high degree of autonomy and as a member of a team.
  • Must have computer skills with proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Fluent in English C1
  • Up to 20% travel
  • Preferred Qualifications

  • ERP experience, specifically Oracle One world, World Enterprise ERP, or SAP
  • Project Management expertise
  • Internal Controls experience (COSO, CFR policies, TGRC policies
  • Proven experience with Unix and Microsoft server environments, database, and general networking fundamentals
  • Information Technology

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