Local Account Manager
Alajuela, Provincia de Alajuela, cr
hace 2 días


To create a unique Expeditors customer experience through total ownership of and accountability to :

Understand global customer's profile, needs and expectations.

Retain existing business and continuous pursuit of global business development

Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide


District Customer Retention and Development Manager


Proper Customer Organization structure in CRM following the company's global standards

CRM input and management ensuring data integrity at all times.

Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams

Set the right expectations internally as well as externally with the customers

Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers

Evaluate their usage and quantify their cost savings / cost avoidance

Utilize corporate approved templates and presentations and customize when necessary


Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.

Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.

Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )

Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations

Initiate value added solutions based on Expeditors service offerings and technology.

Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews


Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations

Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations

  • Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure
  • Promote Expeditors marketing activities and customer events

    Schedule regional & international travel when necessary to address global business need and growth potential

    Continuous review of customers revenue report and analysis aimed at identifying at risk customers and negative trends


    Must have a valid Costa Rica work permit

    Fluent in English and Spanish

    University or equivalent business qualifications

    Minimum 3 years Expeditors or industry experience

    Proven work experience in business development

    Knowledge of Expeditors product and services

    Knowledge of required Expeditors operating systems

    Proficient in MS Office and CRM software

    Strong presentation skills

    Proven project management skills

    Strong analytics skills

    Ability to perform and meet KPI requirements

    Proven problem solving and interpersonal skills

    Charismatic with an ability to connect

    Additional Information


    Annual performance review

    Has an active sales pipeline for most customers.

    Global revenue development and product diversification of district owned accounts

    Ratio of unplanned customers lost

    CRM data integrity and timeliness

    Customer meetings and reviews as required

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