SCOPE OF POSITION
To create a unique Expeditors customer experience through total ownership of and accountability to :
Understand global customer's profile, needs and expectations.
Retain existing business and continuous pursuit of global business development
Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide
District Customer Retention and Development Manager
SYSTEM & TOOLS & ACCOUNT ADMINISTRATION
Proper Customer Organization structure in CRM following the company's global standards
CRM input and management ensuring data integrity at all times.
Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
Set the right expectations internally as well as externally with the customers
Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
Evaluate their usage and quantify their cost savings / cost avoidance
Utilize corporate approved templates and presentations and customize when necessary
Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc.
Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals.
Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
Initiate value added solutions based on Expeditors service offerings and technology.
Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews
Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
Promote Expeditors marketing activities and customer events
Schedule regional & international travel when necessary to address global business need and growth potential
Continuous review of customers revenue report and analysis aimed at identifying at risk customers and negative trends
Must have a valid Costa Rica work permit
Fluent in English and Spanish
University or equivalent business qualifications
Minimum 3 years Expeditors or industry experience
Proven work experience in business development
Knowledge of Expeditors product and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Strong presentation skills
Proven project management skills
Strong analytics skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect
MEASUREMENT OF SUCCESS
Annual performance review
Has an active sales pipeline for most customers.
Global revenue development and product diversification of district owned accounts
Ratio of unplanned customers lost
CRM data integrity and timeliness
Customer meetings and reviews as required