PWS Project Support Manager
San Jose de Costa Rica, San Jose, Costa Rica
hace 13 horas


Responsible for managing the day to day operations andtalent of the PWS Project Support Team at EECR. Working in conjunction with remote managers on the business needs andgrowth plans.

In charge to control performance, metrics and quality.Responsible for hiring, developing and leading a group of people towards adefined set of departmental goals.

Ensures the career development of the subordinates and self.


To Provide overall vision, direction and long term strategyfor the PWS Project Support team

Responsible for team compliance with applicable standards,guidelines, policies, and practices

Ensure team growth, not only in terms of adding newcompetencies / functions but also leveraging the expertise of the team.

Ensure that the resource allocation plan is kept up-to-date;analyze resource utilization and capacity planning.

To provide an efficient and reliable infrastructure to meetcustomer demands and service delivery

Ensure open and constant communication with remotemanagers / customers to understand short and long term needs and follow up ondirect team’s results

To provide business level reporting to upper managementregarding team status, organizational planning, metrics, key processes andstrategy.

To set performance objectives and expectations for directreports and holds them accountable for the achievement of the results

To develop and track metrics and KPI’s to monitor team’sperformance and to seek opportunities for continuous improvements

To define training needs for the team, complete andimplement an annual plan.

Ensure close coaching and development of leadership team

Attend appropriate management-level meetings

Schedule and lead regular group meetings to ensure thatgroup members are aware of changing policies, standards, and processes and anyother communications.

Manage Team Budget (Cost Center)

Ensure proper approvals of expense reports, timesheets and teaminvoices.

Effectively work within the matrix structure and ensurecollaboration / networking with the business leaders of the differentdepartments, countries and world areas

Create and foster a positive environment for work andprofessional growth


Business Administration Degree or related degree.(MBA preferred).

5+ years of management / leadership experience

Emphasis on staff and personal development

Advanced knowledge of Microsoft Office Suite and Outlook,specially Advanced Excel, Visio, Power Point (Graphics is a must)

Excellent communication skills written and oral

High Interpersonal skills

Financial analysis capabilities / budgeting and costmanagement

Fluent english (spoken and written)

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