As one of the primary client-facing members of Energy Solutions International, the Application Specialist is a critical member of the organization.
The Application Specialist will work as a consultant to understand clients issue to deliver a resolution.
The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements.
While working through these challenges, the Application Specialist must always focus on customer satisfaction.
The Application Specialist is primarily responsible for providing resolutions of one or more software products.
In order to effectively complete activities, the Application Specialist must build rapport and credibility with the client through the display of application expertise.
Clear communication skills are an absolute requirement. The Application Specialist must be comfortable in collaborating with the client in a variety of scenarios for issue reporting and application training.
Another key expectation of the role is demonstrating competence of problem solving methods. The Application Specialist ability to identify the cause of various issues and ability to formulate resolutions or a work-around.
The position requires communication skills and a sense of what it means to deliver customer value everyday. ESI expects that the delivery of the resolution is in a timely manner based on the severity and Service Level Agreement.
BA / BS degree (preferably with Computer Science, Information Technology.(Developer)
3-5+ years previous years of software experience in a service oriented environment.
Knowledge of SQL Server, Oracle or other RDBMS development.
Provide technical assistance support to customers, utilizing systems and data to resolve complex business issues.
Log and document all issues in a clear and concise manner.
Work with development and services staff to resolve critical issues.
Maybe on call for extended hours.
Oil & Gas experience a plus.
Customer Help-Desk experience preferred