Application Specialist Software Engineer
emerson
Escazú, San José, Costa Rica
hace 1 día

Description

  • As one of the primary client-facing members of Energy Solutions International, the Application Specialist is a critical member of the organization.
  • The Application Specialist will work as a consultant to understand clients issue to deliver a resolution.
  • The Application Specialist is also a primary conduit between the client and ESI product development for issues, defects and enhancements.
  • While working through these challenges, the Application Specialist must always focus on customer satisfaction.

  • The Application Specialist is primarily responsible for providing resolutions of one or more software products.
  • In order to effectively complete activities, the Application Specialist must build rapport and credibility with the client through the display of application expertise.
  • Clear communication skills are an absolute requirement. The Application Specialist must be comfortable in collaborating with the client in a variety of scenarios for issue reporting and application training.

  • Another key expectation of the role is demonstrating competence of problem solving methods. The Application Specialist ability to identify the cause of various issues and ability to formulate resolutions or a work-around.
  • The position requires communication skills and a sense of what it means to deliver customer value everyday. ESI expects that the delivery of the resolution is in a timely manner based on the severity and Service Level Agreement.

    Requirements

  • BA / BS degree (preferably with Computer Science, Information Technology.(Developer)
  • 3-5+ years previous years of software experience in a service oriented environment.
  • 2-4 years experience with C#, .NET, Java, HTML, JavaScript, XML or other programming languages and tools.
  • Knowledge of SQL Server, Oracle or other RDBMS development.
  • Provide technical assistance support to customers, utilizing systems and data to resolve complex business issues.
  • Log and document all issues in a clear and concise manner.
  • Work with development and services staff to resolve critical issues.
  • Maybe on call for extended hours.
  • Oil & Gas experience a plus.
  • Customer Help-Desk experience preferred
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