Technical Support Technician (Western Union End User Helpdesk)
Western Union
Santa Ana, San Jose, CR
hace 5 días

Technical Support Technician Santa Ana, Costa Rica.

Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively? Are you ambitious about joining a truly innovative, global organization?

Join Western Union as a Technical Support Technician.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests. You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first and second level support to Western Union employees around the world.

If the issue needs additional assistance to resolve, then you’ll escalate these and cooperate with next tier IT teams to find a solution.

Here are some skills, attributes, and qualifications you will need to succeed :

Customer-oriented approach.

Proficiency in English (B2-62%).

Good troubleshooting skills.

Good understanding of computer systems, mobile devices and other tech products.

Strong analytical, problem-solving and attention to details skills.

Verbal and written communication skills.

Schedule flexibility Night Shift 4 : 00 pm to 11 : 00 pm. Rotating Schedule (includes working on weekends on a rotating basis).

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