The Principal Engagement Strategy Manager, Document Cloud owns the customer engagement strategy for Adobe Document Cloud business offerings, with a focus on Adobe Sign.
With $1.68B in annual recurring revenue for the Document Cloud product line and ambitious growth goals, engagement is one of the top strategic priorities!
Thus, we seek an experienced engagement strategy manager to improve business customer retention and growth for our document workflow solutions.
The opportunity is vast, covering the end-to-end user experience of Adobe Sign, Acrobat, and Document Cloud for all business accounts from the local small business to the world's largest brands.
What you'll Do
Develop the Document Cloud B2B engagement strategy and operating plan to drive product adoption, customer retention, and account expansion at scale
Apply a data-driven approach to operating model by setting measurable business goals, tracking key performance indicators, and turning insights into action
Partner with cross-functional teams in product management, marketing, customer success, etc to develop and execute strategic plans
Coordinate execution of engagement programs with partner teams across all potential touchpoints including in-product, email, web, in-person, etc
Present proposals, plans and results to senior leaders
What you need to succeed
Proven experience driving successful engagement of business customers at scale for a mid to large sized software company, preferably one with document workflow solutions
Deep understanding of digital business models and how to test and optimize customer experiences to deliver results
Great balance of critical thinking, customer empathy, and outstanding analytical skills to quickly turn data into meaningful insights that inform strategy
Demonstrated ability to navigate a matrixed organization and represent team with professionalism and self-sufficiency
Ability to take initiative on new projects and drive complex, ambiguous issues to resolution
Excellent written and verbal communication skills; ability to influence and communicate with credibility and confidence
Bachelor's degree required, MBA preferred