Room Service Manager
Four Seasons Hotels and Resorts
hace 6 días

Room Service Manager Four Seasons Resort Tamarindo

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts a gardener can become an artist, a manager a conductor, a chef an inventor.

We look for employees who share the Golden Rule : people who, by nature, believe in treating others as we would have them treat us.

We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

The upcoming Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico.

Most of its 155 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course.

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience and our Room Service Manager will imbue a passion for this destination and the Culture.

Be You :

The Room Service Manager will demonstrate the following key characteristics :

  • Ability to communicate clearly and openly creating an atmosphere of mutual trust and teamwork.
  • Demonstrates superior knowledge of Room Service operations ensuring guests satisfaction.
  • Proven ability to effectively lead in a variety of situations with guest needs; flexible leadership style.
  • Master Your Craft :

    The Room Service Manager oversees all aspects of the daily operation of the resort's room service department and ensures the timely and accurate delivery of food, beverages, and amenities to our guest rooms, suites, and residences.

    Desired Skills and Experience :

  • Minimum 5 years in-room dining leadership background in a luxury hotel setting is preferred.
  • Demonstrate adaptability to live in a remote location.
  • Excellent English and Spanish (Preferred) language.
  • The ability to oversee the day-to-day operations of the Room Service department.
  • The ability to manage properly the outlet operation, provide recognition and promote good public relations with guests.
  • The ability to describe and ensure the quality of all food items, ingredients, and preparation methods.
  • The ability to provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.
  • The ability to work closely with the Food & Beverage Manager, and culinary team to design effective menu and amenity options while ensuring excellent product quality at a fair price.
  • You actively attend regular operational meetings to ensure effective coordination and cooperation between departments.
  • The ability to control labor and operating expenses through effective scheduling, budgeting and purchasing decisions, inventory, and cash control.
  • The ability to observe physical condition of facilities and equipment within the outlet and make recommendations for corrections and improvements as needed.
  • The ability to communicate efficiently with managers and employees to ensure that the operational needs are met.
  • Flexibility to work on different shifts, weekends, and holidays.
  • The ability to build an open and trustful environment where everyone's opinion is shared and valued.
  • Resort Pre-Opening Experience Preferred.
  • The ability to coordinate personal training to guarantee a high level of service and productivity.
  • The ability to issue recommendations regarding the annual operating budget, operating planning, including reports on cost and operations with supporting statistical data.
  • The ability to anticipate, in advance, all materials and supplies and assure their availability.
  • As a Department Leader, you will motivate and develop a team, leading by example at all times, and instill a culture of continuous learning and improvement among your staff.
  • You actively participate in Employee Relations activities and programs
  • You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training, and by instilling company our values.
  • When dealing with guests and internal customers you live by the Golden Rule.
  • You will use your unique personality and service style fulfilling the Four Seasons Brand and Resort standards creating a special and memorable experience!
  • Connect with us Join Our Team

    Work on a team that is built on mutual respect, collaboration, and focuses on excellent results. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

    We have been ranked in FORTUNE Magazine's 100 Best Companies to work for since 1998.

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