Program Coordinator
Johnson Controls
San Jose, San Jose, Costa Rica
hace 14 días

Main Functions

  • To ensure projects are managed, deployed and completed within the agreed project parameters.
  • Collate record and report progress internally and externally.
  • Work as a team member.
  • Work in support of the regional and global program managers with the day to day coordination tasks which forma part of the account program and process.
  • Communicate at all levels.
  • Produce accurate and timely reports.
  • Review performance and implement changes to improve performance to achieve agreed goals.
  • Improve customer service delivery.
  • Escalate to achieve performance requirements.
  • Support global strategic account managers program performance, implementation and deployment.
  • Identify and Investigate solutions to achieve customer solutions.
  • Job requirements

  • Excellent written / oral communication skills.
  • Support the goal of customer excellence atmosphere through hard work, tolerance and consistency, attempting to fulfil projects with honesty and integrity.
  • Ability to provide excellent customer service by meeting the expectations and requirements of both internal and external customers.
  • Appropriate experience in a customer facing environment
  • Demonstrate a successful track record of achievement in customer service excellence.
  • Project or Program coordination experience (1-2) years.
  • Product knowledge including CCTV, Access Control, Network / IP and fire preferred.
  • PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces.
  • Programme / Project Management qualification preferred.
  • H&S accreditation preferred.
  • Educated to A Level standard (or equivalent).
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