Program Coordinator

Johnson Controls

San Jose, San Jose, Costa Rica

hace 14 días

Main Functions

To ensure projects are managed, deployed and completed within the agreed project parameters.

Collate record and report progress internally and externally.

Work as a team member.

Work in support of the regional and global program managers with the day to day coordination tasks which forma part of the account program and process.

Communicate at all levels.

Produce accurate and timely reports.

Review performance and implement changes to improve performance to achieve agreed goals.

Improve customer service delivery.

Escalate to achieve performance requirements.

Support global strategic account managers program performance, implementation and deployment.

Identify and Investigate solutions to achieve customer solutions.

Job requirements

Excellent written / oral communication skills.

Support the goal of customer excellence atmosphere through hard work, tolerance and consistency, attempting to fulfil projects with honesty and integrity.

Ability to provide excellent customer service by meeting the expectations and requirements of both internal and external customers.

Appropriate experience in a customer facing environment

Demonstrate a successful track record of achievement in customer service excellence.

Project or Program coordination experience (1-2) years.

Product knowledge including CCTV, Access Control, Network / IP and fire preferred.

PC literacy, including knowledge of Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces.

Programme / Project Management qualification preferred.

H&S accreditation preferred.

Educated to A Level standard (or equivalent).

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