Program Manager
MidPen Housing
San Jose
hace 9 horas

ESSENTIAL DUTIES

Program Efficacy & Efficiency

  • Deploys & manages programs and partnerships in the assigned portfolio and provides programmatic coaching to supervisees
  • Participates in the design, development, and implementation of regional / division trainings, initiatives and assigned projects
  • Monitors efficacy of marketing efforts to raise residents’ awareness of and participation in Services in assigned portfolio
  • Ensures program implementation and reporting compliance with regulatory agencies and ensures high adoption of Salesforce QA and reporting norms
  • Addresses crises in a timely manner and ensures senior leaders are apprised as necessary
  • Manages and monitors activities against set project / program-level budget
  • Partnerships

  • Cultivates and manages partnerships within assigned portfolio, collaborates with Director of Partnership & Program and Regional Director or H&H Director to ensure alignment with partnership goals / criteria
  • Works with portfolio partners to ensure high quality delivery and provides and receives feedback from partners to inform improvements
  • In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio
  • Customer Service

  • Collaborates with peers to ensure consistent resident / customer service philosophy across Service
  • Work across the portfolio to implement resident needs assessments, partner needs, partnership tools, and feedback
  • In consultation with supervisor, become familiar with and execute partnership agreements within assigned portfolio
  • Data-driven decision-making

  • Sets annual performance targets for assigned portfolio
  • Reviews portfolio-level data quarterly and develops improvement plans
  • Analyzes single-source data within existing portfolio to inform decision-making
  • Communicates findings from portfolio-level data / analysis for supervisor and supervisee
  • Effective Team Building

  • Develops and leads a team at assigned properties and is responsible for staff management aligned with MidPen policies / procedures
  • Builds and models collaborative relationships with PM; ensures timely and regular community meetings, collaboration meetings with Property Management
  • Serves as liaison to community engagement meetings, collaborates with Development, represents Services, and responds to attendee questions
  • Ensures staff in assigned portfolio have individual development plans
  • Supports rollout efforts for HR, IT, Communications and other initiatives and provides input to these initiatives as needed
  • Performs other duties as required
  • QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and / or ability required.

    EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in related field or commensurate field experience
  • Minimum two years’ experience working in an educational, social services, or community based organizational setting
  • Minimum two years working effectively with people of diverse backgrounds and working with families and students and / or seniors in an educational or social work setting
  • Experience in program development, management and evaluation preferred
  • Experience with managing people
  • KNOWLEDGE, SKILLS AND ABILITIES

  • Demonstrated excellent verbal and written communication skills
  • Demonstrated computer skills, proficient in using Microsoft Office (Excel, Word, PowerPoint, etc.), and other needed software
  • Demonstrated strong judgement, discretion, and problem-solving skills
  • Ability to satisfactorily pass a background screening, fingerprinting clearance, and Tuberculosis screening
  • Must possess a valid CA driver’s license, reliable transportation, and proof of current auto insurance policy
  • PHYSICAL REQUIREMENTS

  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand / walk, reach / work above shoulders, grasp lightly / fine manipulation, grasp forcefully, use a telephone, sort / file paperwork or parts, lift / carry / push / pull objects that weigh up to 10 pounds
  • Rarely twist / bend / stoop / squat, kneel / crawl
  • This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

    Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

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