Complaints Specialist 2
Philips
Alajuela, Alajuela, Costa Rica
hace 1 día

You are responsible for

Conduct product investigation in the Device Analysis Area in order to confirm complaint reported by the customer and assign an As Analyzed code.

Clearly Document investigation findings, conclusions and justifications as part of the Complaint record Approves Device Analysis reports.

Review appropriate criteria forcomplaints clousure.

Collaborate with other internal groups to respond to product inquiries and issues.

Triage complaint for potential safety; notify management or designee of potential safety cases.

Conducts pre-decontamination visual inspection to devices prior to execute cleaning.

Responsible to notify management and other required functions of investigation findings that are potential safety concerns.

Responsible of decontamination of devices by cleaning, soaking and flushing with alcohol, bleach and glutaraldehyde solution.

Packing and Labeling devices once dry is also to be executed by FA Lab Tech 1. Responsible for executing continuous improvementprojects within the laboratory in order to maximize lab performance and meet the company goals for complaint handling process.

Executes complaint reports in the Complaint Handling Tool in order to establish priorities and assist Manufacturing Engineering and Quality Engineering departaments with complaints DATA.

You are a part of

A leading health technology company with a multinational workforce of approximately 77,000 employees and globally present with sales and services in more than 100 countries worldwide.

To succeed in this role, you should have the following skills and experience

Advance Student or graduatedin Industrial Engineering, Electronic Engineering, Electromechanical Engineering, Quality Engineering or similar or a combination of equivalent job experience in related field.

Advanced English knowledge.

Advanced Office knowledge (Word, Excel, PowerPoint).

Minitab knowledge and Statiscal and Quality Tools knowledge.

0-2 years of related experience in complaints processing and / or investigation in the Medical Device, Pharmaceutical, Biopharmaceutical industry.

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