Audible, Inc. is the world’s largest seller and producer of spoken audio entertainment, information and educational programming.
Since inventing and commercializing the first portable digital audio player in 1997, our focus on technological innovation and superior programming has earned us millions of subscribers around the world.
We’re an Amazon subsidiary with a presence on three different continents, yet we maintain a startup vibe and small company feel.
We offer more than 300,000 downloadable audiobooks, audio editions of periodicals, and other programs, and an escalating array of listening products that enrich daily life for a growing population of people who want to be more productive, well-informed, and thoughtfully entertained
Audible is looking for a Workforce Manager to help bring Customer Service to the next level. Your mission (and ours) is unique and powerful : Fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.
Put aside your experiences or perceptions of customer service; Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact.
When you join the Audible family, you’re welcomed onto a team that values the importance of supporting a culture where all employees are empowered to be innovative, solutions oriented, advocates for success and like to have fun doing so.
You desire to work in a fast-paced and collaborative environment where your strong attention to detail and ability to prioritize competing projects allow you to excel short cuts, macros, VBAs and plug-ins (your boss comes to you to learn how to do cool excel tricks!).
Your strong written and verbal communication skills allow you to easily and effectively deliver valuable recommendations to the business in a precise, concise and direct manner.
analyze data sets and deliver recommendations