Position Description :
As a member of Amazon’s Screening Services Operations team, the Background Checks Process lead will support the business through the reviewing of background check results and making decisions about the eligibility for hire based on a risk analysis and based on a number of factors related to each situation.
The HRS SD Process Lead will provide ongoing support; act as a central point for resolution and management of the day-to-day transactions of several programs through diverse electronic platforms.
The ideal person will be organized, exhibit excellent business judgment, and be able to take a set of facts and make determinations about their potential risk to Amazon.
This person will be able to work effectively with internal and external contacts, have the ability to process large volumes of cases, understand the regulatory landscape related to background checks, and understand workflow and forecasting.
The successful candidate will have exceptional communication and organizational skills, superior attention to detail and the ability to prioritize in a fast-paced environment.
Person must also possess strong analytical and critical thinking skills, along with the customer service focus that the world associates with and expects from Amazon.
Specific responsibilities will include :
Background check program support including adjudication and troubleshooting
Support of the drug test program
Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies
Coordinate technical program enhancement projects with HR systems teams
Improve and maintain metrics for human resources, leadership, and business review
Monitor service level agreements and resolve issues with internal and external service providers
Develop and conduct audits, draft audit reports detailing methodology, results, and recommendations
Update and maintain existing SOPs with the global teams.
Provide support to HR teams, train new HR members on tools, programs, and policies
Assist with new projects as needs arise. Support manager with project handling and reporting tasks
Experience in investigations case management
Experience in HR transactional processes
Exhibits high degree of discretion and confidentiality
Ability to spot issues and escalate to business partners when appropriate
Computer operating and database management skills
MS Office experience and ability to use MS Excel and Access for reporting and case management
Customer service orientation with ability to serve multiple customers (candidates, hiring managers, recruiters, HR business partners)
Excellent attention to detail and the ability to prioritize in a fast-paced environment, analytical and critical thinking skills
Problem solver, able to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
Proven analytical capabilities, comfortable working with large amounts of data and in developing metrics and reporting