Business Analyst
Intertec International
San Francisco de Heredia, Costa Rica
hace 15 horas

Job Description :

  • Review, analyze and evaluate business systems, processes, and company needs
  • Facilitate requirements gathering, structure documentation and present findings to technical and non-technical audiences
  • Identify and analyze non-functional requirements such as system performance, usability, reliability, adaptability, security, legal and other operational aspects
  • Assist in designing and formulating solutions
  • Support all application patching, upgrades and maintenance activities by testing and troubleshooting functional issues; work closely with the delivery team to define and execute test strategy / scripts
  • Lead functional acceptance testing of enhancements, patches and upgrades
  • Perform system troubleshooting in a production support environment
  • Assist users in solving both functional and system issues within agreed-to service level agreements (SLAs)
  • Provide end-user instruction, training and support to resolve application issues
  • Act as the liaison between the business and the technical team members through the solution delivery process
  • Assist the Product Owner with creating user stories and acceptance criteria
  • The position requires the following technical skills :

  • Bachelor's Degree in Information Technology, Information Systems (MIS), Computer Science, Industrial Engineering, Finance and / or Business Administration
  • At least 3 years working as a Business Analyst in an IT environment
  • Experience in documenting complex business requirements and test scenarios
  • Experience in process and value stream modeling
  • Systems development life cycle (SDLC) experience preferred
  • Other knowledge or expertise required :

  • The position requires excellent written and verbal communication skills
  • Must be comfortable working closely with technical and business audiences
  • Must have strong business acumen
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