MSD’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes.
The BSC Americas in San Jose, Costa Rica will be responsible for the execution and delivery of a broad range of financial services and processes across MSD business divisions and markets for the Americas region.
The EEM Supervisor is in charge of handling & resolving escalations received (internal and external), ensuring the internal controls are being applied, follow up with market's requirements, propose and execute process improvement projects, and work with the team in order to maintain a good performance within the department.
Primary responsibilities for this position include, but are not limited to, the following :
Achieve required accuracy on all defined KPIs and SLAs.
Manage escalations received from internal & external stakeholders.
Process improvement & root cause analysis to issues encountered in any of the processes.
Lead and participate in projects requested by management.
Perform monthly 1 : 1 sessions with the team members.
Coordinate the workload distribution among the team.
Bachelor's Degree in Business Administration, Accounting or Finance or equivalent Minimum of 1 year of experience in a finance or accounting department of a multinational company preferred
Minimum of 5 years of experience in a finance or accounting department of a multinational company
Minimum of 3 years of experience in leadership positions
T&E Background experience
Business Level fluency (oral and written) in Spanish and English languages,
Portuguese at basic or intermediate level is a plus
ERP system experience and competency (SAP) is required
Experience working in an organization providing services across multiple markets or geographies
Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity Strong communication and organization skills
Advanced PC skills (MS Excel, Word, Power Point).
Problem solving and analytical skills
Pharmaceutical industry experience
At least 1 year of people management / supervisor experience
Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.