Customer Service Representative for Sales Operations Team
Intel
San Jose, CR
hace 3 días

Job Description

Are you a dynamic person, with an eye for details who enjoys engaging with a wide variety of customers? If yes, come join the Latin America Customer Business Operations team as a Customer Service Representative.

Main responsibilities :

  • The CSR acts as the communication conduit between our external customers, sales and operations teams to maximize revenue through supply commitments.
  • Is a key member of the America's Service Cloud team owning all customer order management matters.
  • Manages the customer's supply chain requirements, product demand and alignment of supply to the company's strategies. This includes : Gathering and analyzing information to determine product allocationMonitoring customer inventoryPartnering with business experts to solve daily customer requests in alignment with business strategies.
  • The optimal candidate for this role is passionate about delivering world-class customer engagement and orientation, enjoys proposing data-based solutions to problems and has passion for growing revenue to help Intel gain / maintain competitive edge.

    Additional behavioral traits required for the role :

  • Highly motivated, dynamic self-starter with strong decision-making and solid time management skills.
  • Good to identify and digest problems quickly, communicate, influence, negotiate win-win and drive solutions across Intel and customer teams.
  • Excellent communication skills in both English and Spanish.
  • A 'can-do' approach and attitude, willingness to take informed risks and work collectively as a team to achieve Intel / customer goals.
  • Flexible to embrace change in a dynamic / fast-paced environment.
  • Work well within a diverse environment.
  • Qualifications

    You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

    Minimum

  • Bachelor's degree in Business administration, Economics, Industrial Engineering, Supply Chain Management or related degree
  • 1+ years related experience manipulating data, using Power BI / Excel and knowledge of basic formulas -but not limited to sum, count, average, True / False, if statement, text trim, v-lookups;
  • capable of elaborating / manipulating pivot tables, elaborate different type of graphs / tables to summarize / interpret data for better decision-making processes.

  • 1+ years of experience in customer service roles
  • Languages : Spanish / English (advanced)
  • Preferred

  • Knowledge of Portuguese
  • 6+ months of experience with SAP
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