Technical Support Supervisor ASCO
Emerson Electric Co
San José, SAN JOSé PROVINCE, Costa Rica
hace 51 días

Imagine being surrounded by intelligent, driven, and passionate innovators all working toward the same goal to create groundbreaking solutions that leave our world in a better place than we found it.

Emerson is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.

Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.

Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure.

A dynamic environment is what you'll discover at Emerson, a Fortune 500 company with $14.5 billion in sales and 155 manufacturing locations worldwide.

Together, we're changing the world, and we have all the resources to help you achieve your professional goals.

Whether you're an established professional looking for a career change, an undergraduate student exploring options, or recently received your MBA degree, you'll find a variety of opportunities at Emerson.

Join our team and start your journey today.The ASCO Technical Support team is responsible for handling technical request from outside / inside sales staff, OEMs, distribution and end users.

The group focuses on answering request for quotation, providing application assistance, trouble shooting, cross overs and product specification.

The successful candidate will be an essential part of the team with responsibilities for leading and supervising a group of approximately 11 Technical Support Representatives in Emerson Costa Rica.

  • Responsible for completion of development plans including individual service level objective expectations and performance evaluations.
  • Responsible for daily operation of the call center through coordination of work schedules · Develop a culture of systematic improvements for process changes that will lead to the development and implementation of programs that improve performance targets· Work closely with the technical leader / s to verify on time completion of daily workload and daily technical support activities.
  • Work closely with department manager to insure team objectives are clearly defined and met· Ensure high customer satisfaction· Proactively estimate and manage project resources· Provide technical direction and support to team members.
  • Establish and align individual objectives to accomplish group objectives.
  • Ensure that group objectives are aligned with ASCO objectives· Perform regular performance reviews with group members and track the growth of each member· Attend appropriate management-
  • level meetings· Schedule and lead regular group meetings to ensure that group members are aware of changing ASCO policies, standards, and processes and any other communications passed down from upper management· Create and foster a positive environment for work and professional growth · Proactively help to develop future leaders · Participate in developing metrics to measure productivity and efficiency · Suggest and develop improvements for products and processes QualificationsExperience in leading a team or supervising people (directly or indirectly)Great business understanding and the ability to work effectively with internal and external customers is essential Advance level of English

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