Software Support Engineer
Tek Experts
Costa Rica
hace 1 día

We are offering you an opportunity to be part of our unique technical support team that supports customers to get the most from their state-

of-the-art solutions. The Software Support Engineer will resolve customer software issues, share knowledge with colleagues to help improve our service levels as well as deliver exceptional customer service.

  • They have full responsibility for managing technical support for our customers and will manage information gathering and sharing, analytical troubleshooting and problem research;
  • collaborating with other engineers as necessary.

    Skills required

  • Sufficient English or Japanese skills
  • Degree in technical or scientific discipline
  • Experience in managing Operating Systems (e.g.Linux, Windows server); and / or Database
  • Customer Support and / or Account Management experience with demonstrated customer service soft skills
  • Excellent MS Office skills
  • Technical troubleshooting skills will be advantageous
  • Problem-solving skills and troubleshooting experience
  • Demonstrable expertise in teamwork, collaboration, and knowledge sharing
  • Experience in the IT industry would be a distinct advantage
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