We are offering you an opportunity to be part of our unique technical support team that supports customers to get the most from their state-
of-the-art solutions. The Software Support Engineer will resolve customer software issues, share knowledge with colleagues to help improve our service levels as well as deliver exceptional customer service.
They have full responsibility for managing technical support for our customers and will manage information gathering and sharing, analytical troubleshooting and problem research;
collaborating with other engineers as necessary.
Sufficient English or Japanese skills
Degree in technical or scientific discipline
Experience in managing Operating Systems (e.g.Linux, Windows server); and / or Database
Customer Support and / or Account Management experience with demonstrated customer service soft skills
Excellent MS Office skills
Technical troubleshooting skills will be advantageous
Problem-solving skills and troubleshooting experience
Demonstrable expertise in teamwork, collaboration, and knowledge sharing
Experience in the IT industry would be a distinct advantage