You will lead a team of 8-10 account coordinators serving client teams within the region.
Your team members’ day-to-day activities involve navigating our consultant teams through the wide range of Visual Graphics & Media (VG&M) service offerings and advising them on best options for their client service situations.
Your team will have a specific focus on upcoming high-profile client service situations through close collaboration and relationship-
building across the duration of the client engagement (each typically 2-3 months of duration). They will work closely with their VG&M Intake and Production colleagues across the different VG&M locations, coordinate capacity and ensure sufficient understanding of context and sense of urgency.
Your day-to-day activities as a manager will involve guiding your team members through the many different critical client service situations and helping them to anticipate and eliminate potential service constraints.
You will ensure the right staffing and workload management and, as required, manage second level escalations with senior consultants.
You will collaborate closely with other VG&M leaders across functions and locations to ensure our teams in the different regions are aligned and create the right service environment for our client service teams.
Furthermore, you will gather insights on the fast-changing client service team needs and liaise with senior consultants to test ideas.
You will structure and analyze insights and translate these into service improvement opportunities, and present findings to other VG&M leaders.
You will have the opportunity to actively influence and shape the global strategy of this relatively new service within our global VG&M function.
You will also bring in your expertise and gain new skills in close interaction with the senior leaders of our global team.
Last but not least, you will play an integral part in supporting the individual development of your team members. You will ensure clear roles and responsibilities as well as create clear guidance on individual and team development.