Associate, Anti Money Laundering Compliance
Western Union
Santa Ana, San Jose, Costa Rica
hace 6 horas

Motivated by our values :

purpose driven, globally minded, and trustworthy & respectful We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer We’ll be looking you to be responsible for ensuring the proper due diligence reviews are

made by performing high complex duties with high level of technical / business knowledge in the areas of customer interviews, analysis of documentation and cases related to Western Union Compliance programs.

You will work with money transfers that require further investigation over the phone / e-mail and any other off-line applications in support of Network Agents, Sub-Agents, and Consumers globally.

You will Effectively perform inbound and outbound phone interviews (70% of working time) and offline tasks (30% of working time.)

You’ll use your strong interpersonal skills to ensure an excellent customer service experience.Here are some skills, attributes, and qualifications you will have :

  • Outstanding oral, written, and listening skills to communicate effectively in Spanish and English (B2+, 76% Minimum)
  • Schedule availability (shift allotment : 7 days a week, 06 : 00 - 22 : 00)
  • Strong analytical skills and decision-making ability.
  • Customer service skills.
  • College degree or equivalent.
  • Proficient computing skills with all common Office programs (MS Excel, Word, Outlook)
  • Ability to work in a team
  • Experience in financial services and compliance is a plus
  • Join us, and let’s move money for better It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence.

    We’re unleashing our potential. If you’re ready to do the same, apply now.We’re a company on the move, and we want our people to grow and develop.

    You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

    Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer.

    The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

    We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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