The Order Management Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders through multiple source points up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related activities.
These activities include handling of customer complaints and returns as well.
YOUR TASKS AND RESPONSIBILITIES
Responsible to receive and review timely and accurate processing of manual orders as well as reviewing.
issues related to orders having been electronically received.
Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and / or communication with customers.
Receive and drive timely resolution or closure of standard / routine order-related customer queries, complaints and feedback.
Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and / or directly with customers.
Process and ensure that all return requests comply with Bayer Return policies including appropriate approval and documentation.
Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.
WHO YOU ARE
Advanced written and spoken English (B2+ / C1) (Must).
At least 1 year of experience in Customer Service or other related Order-to-Cash processes (Must).
University degree or equivalent, especially with focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience (Desired).
Experience with ERP systems. SAP experience valuable (Desired).
Intermediate or advanced Excel knowledge (Desired).
Advanced MS Office.
Good communication and interpersonal skills.
Highly Customer oriented.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.