Order to Cash Sr Associate
Cantón San José, Alajuela, Costa Rica
hace 2 días
source : Fidanto

Collections amp Disputes Sr Assoc Your tasks and responsibilities Perform immediate outbound calls to Customer with accounts with items to be collected based on generated collection strategy worklist to agree actions in accordance with Bayer strategy Perform immediate outbound calls to Customer with aged accounts based on generated collection strategy worklist to secure promise to pay in accordance with Bayer strategy Proactively first analysis priorization and eventual escalation of escalate problem accounts to the appropriate function to accelerate collection of overdue accounts Monitor execution of prenotification dunning and other collection correspondence activities in accordance with Bayer policy and timeline Monitor execution of dunning activities in accordance with Bayer policy and timeline Receive and drive timely resolution or closure of standard collection related Customer queries complaints and feedback through multiple source points email fax phone etc by liaising with appropriate internal Bayer function e g O2B for invoicing issues CATI for Rebates Incentives etc Review and facilitate customer account monitoring through conduct of customer reconciliation and coordination with AR Management for value adjustments and small write offs and in adherence with Bayer policy Contributor within O2C organization Perform process controls ICS ICM BPC as prescribed in the desktop procedures Update Country Specific documentations Who you are Preferably a university degree or equivalent especially with main focus on Administration or Finance Alternatively an equivalent progressive working experience Certified Collection Practicioner from a global organization ICTF NACM FCIB or equivalent from any certified local organization or comparable working experience 2 3 years of experience in Collections amp Dispute or other related Order to Cash processes Above average communication and interpersonal skills Basic MS Office SAP experience valuable Strong Ccustomer orientation Ability to prioritize analyze can do attitude plan and coordinate peaks of workload Fluent English skills both in the spoken and written form plus minimum C1 degree of competence local regional language Application Period 05 03 to 19 03 Reference Code 126461 Division Corporate Functions Location Costa Rica Heredia Heredia Costa Rica San Jos eacute San Jos eacute Functional Area Accounting Position Grade unknown Employment Type Regular Work Time FULL TIME Contact Us Address E Mail ZONA FRANCA AMERICA analive hernandez ext bayer com

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