Order to Cash Associate
bayer
Heredia, Heredia, CR
hace 4 días

Order to Cash Associate

YOUR TASKS AND RESPONSIBILITIES

  • Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
  • Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and / or communication with customers.
  • Receive and drive timely resolution or closure of standard / routine order-related customer queries, complaints and feedback.
  • Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and / or directly with customers.
  • Process and ensure that all return requests comply with Bayer Return policies includingappropriate approval and documentation.
  • Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.
  • WHO YOU ARE

    Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following :

  • Preferably a university degree or equivalent, especially with main focus on Administration orSupply Chain Management. Alternatively an equivalent progressive working experience.
  • 1-2 years of experience in Customer Service or other related Order-to-Cash processes.
  • Good communication and interpersonal skills.
  • Advanced MS Office.
  • Experience with ERP systems. SAP experience valuable.
  • Highly Customer oriented.
  • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
  • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence local / regional language.
  • Customer Focus.
  • Collaborates.
  • Instills Trust.
  • Application Period : 07 / 20 / 2021 - 08 / 02 / 2021 Reference Code : 445447 Employment Type : Regular Work Time : Full Time Contact Us Address E-Mail Heredia, Costa Rica HROP TA PA Bayer.com

    Job Segment : ERP, SAP, Technology, Customer Service

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