Order to Cash Associate
YOUR TASKS AND RESPONSIBILITIES
Responsible to receive and review timely and accurate processing of manual orders as well as reviewing issues related to orders having been electronically received.
Perform analysis and support resolution of issues related to incomplete orders and standard delivery blocks with internal teams and / or communication with customers.
Receive and drive timely resolution or closure of standard / routine order-related customer queries, complaints and feedback.
Perform validation and resolution of customer complaints including liaising with appropriate internal Bayer functions and / or directly with customers.
Process and ensure that all return requests comply with Bayer Return policies includingappropriate approval and documentation.
Perform process controls (ICS, ICM, BPC) as described in the desktop procedures.
WHO YOU ARE
Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following :
Preferably a university degree or equivalent, especially with main focus on Administration orSupply Chain Management. Alternatively an equivalent progressive working experience.
1-2 years of experience in Customer Service or other related Order-to-Cash processes.
Good communication and interpersonal skills.
Advanced MS Office.
Experience with ERP systems. SAP experience valuable.
Highly Customer oriented.
Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.
Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence local / regional language.
Application Period : 07 / 20 / 2021 - 08 / 02 / 2021 Reference Code : 445447 Employment Type : Regular Work Time : Full Time Contact Us Address E-Mail Heredia, Costa Rica HROP TA PA Bayer.com
Job Segment : ERP, SAP, Technology, Customer Service