Job Purpose :
The ICG KYC BSU is an AML / KYC support and control function within the Institutional Clients Group responsible for the preparation, development, due diligence and approval of the KYC Record and associated documentation in partnership with Relationship Management and Compliance.
The job focuses primarily on ensuring timely and effective KYC Record processing for the relevant client groups.
Job Background / context :
The successful candidate will have direct responsibility for the day-to-day operation of a regional team of up to 60 employees, ensuring that all operational activities in connection with KYC documentation processing are completed on time and with high quality in line with agreed operational goals.
The successful candidate will be responsible for the on-going development of staff within the teams including Team Leaders who will be direct reports.
The successful candidate will play a central role in the local leadership team, reporting direct to the Americas BSU Head and will act as back up to them as required.
The candidate will be tasked with representing the office on global KYC BSU projects / quality initiatives.
This role will require the successful candidate to assist with coordination and promotion of continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-
effectiveness and maximum efficiency.
Continual interaction is required with global and regional seniors including but not limited to Global KYC BSU Management, Relationship Management, Compliance / AMLCOs, and Product groups.
Act as KYC BSU Contact point for Americas region
Manage Team of up to 60 staff supporting consistent KYC BSU standards.
Point of escalation to Relationship Management team and Compliance within cluster / region
Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
Assist BSU Head in maintaining a workforce with capability to execute flawlessly
Ensure knowledgeable staff and continuous development plans in place for Team(s)
Ensure transparent and open people management culture within team(s)
Effectively maintain a highly efficient process environment
Ensure that the key processing controls are maintained by team(s) within pre-requisite standards.
Oversight for the Pending Business ensuring adequate plans in place to address in line with standards
Oversight for the timely and accurate MIS reporting of processing / escalation metrics
Assist with capacity planning / forecasting for team as required
Assist with coordination of periodic quality testing as required (RCSA, CER, PEER reviews).
Assist with the preparation for audits both internal and external regulatory reviews.
Assist with department projects / initiatives as requested.
Knowledge / Experience :
Management experience of equivalent size or more
Demonstrate ability to Lead and Motivate individuals within a pressurized environment.
5+ years’ experience in banking or finance
Experience in control / risk or Compliance (AML / KYC) function (an advantage)
Knowledge and experience of the technologies and processes used in Citigroup would be highly advantageous
Demonstrated experience of optimization in processes (legal / regulatory adherence an advantage)
Knowledge of AML policies and regulatory requirements (an advantage)
Considerable experience of dealing with senior management in a multi-function environment
Strong Leadership and Motivational skills
Excellent workflow management skills / experience
Excellent communication skills
Leadership and Motivational skills
Superior planning & organizing skills
Innovation and change management implementation
Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint, Visio, Project )
The ideal candidate will have the following attributes
Proven track record of 1-4 years of relevant KYC / AML work experience
Client services experience, front office experience preferred
Experience working in a global, dynamic environment
Ability to work independently and under tight deadlines
Attention to detail with strong follow-up
Excellent verbal and written communication skills
Experience with MS Office tools : Access, . PowerPoint, Excel and SharePoint
Experience and knowledge of AML and KYC
Bachelor’s degree in Industrial Engineering, Business Administration or Finance
Between 2-3 years of Experience in Leadership
Quality Assurance Experience
Pro-active thinking and execution abilities
Detailed oriented balanced with a strategic view
Demonstrated effectiveness in people management in particular motivation, development, and teamwork
Demonstrated effectiveness process management in particular target setting , prioritization and operational effectiveness
Ability to multitask and prioritize
Ability to work well under pressure and tight time frames
Manage up effectively
Pro-active, flexible, have good organizational skills and must be team player.
Ability to work in a dynamic environment.