Sr. Category Manager, P&A Buyer Journey
ebay
San Jose
hace 7 horas

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?

Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.

About eBay

eBay is a global ecommerce leader that connects millions of buyers and sellers around the world. We build economic opportunity by helping individuals and businesses be successful in our marketplace.

We have anything and everything buyers want. The teams behind our powerful ecommerce platform are forward thinking, customer-led individuals who are always thinking big and collaborating to take the customer experience to the next level.

The eBay Motors group is a portfolio of businesses, including Vehicles and Parts & Accessories (P&A). We are the only place to buy your next vehicle, the parts that keep it running, and the accessories that make it uniquely yours.

After buying your next new or used vehicle, you can shop from 122 million trusted parts and accessories at the best prices.

Our vast inventory of automotive parts includes branded OEM, private label, performance, reconditioned, and vintage parts for every vehicle make, model and year.

And if you are looking for advice or inspiration, you are never more than a click away from our community of automotive enthusiasts.

About the Role

The Sr. Category Manager is part of the P&A Marketplace Success team, whose charter is to grow the category by making eBay a trusted and top-of-mind destination for P&A buyers.

In this role, you will evolve the current buyer journey and make it outstanding. This includes understanding our buyers and their end-to-end experience, which can be thought of in three phases : initial consideration, purchase, and post-purchase / loyalty.

As key P&A initiatives are implemented, you will partner with business and product teams to align the user experience in these phases in order to facilitate purchase and repurchase.

You will monitor and improve performance of these phases by identifying long term gaps and defining priorities to address these gaps.

You will also regularly report journey performance to the Motors leadership team and partner groups. This role requires someone who takes a comprehensive view to problem solving, thinks strategically, and has a record of influencing decision making across cross-functional teams.

This role will be located in the SF / SJ Bay Area.

Responsibilities

Understand the needs of different P&A customer segments

Guide the end-to-end buyer journey to optimize for purchases and buyer retention

Build scorecards to report buyer journey performance

Collaborate with cross-functional teams to assess and address performance gaps

Partner with product teams and / or other Marketplace Success category managers to conceptualize, test, and iterate solutions as well as meet measurable goals

Identify strategic opportunities and define initiatives to address them

Qualifications

Passion for operating ecommerce businesses and / or two-sided marketplaces

Track record of success defining strategies and implementing operating plans

Strong cross-functional partner with experience leading through influence

Strong oral verbal and written communication skills, including the ability to tell a compelling story backed by data

Data-led approach to planning and decision making. Comfortable and hands-on with data, analytics, and modeling

Organized problem solver who balances attention to detail with strategic efficiency

Desire to engage with customers directly and passionate about helping eBay win!

Requirements

7-9+ years of related experience in ecommerce or similar online business

3+ years at a management consultancy or investment bank

BA / BS required, MBA or similar graduate degree preferred but not required

Benefits

Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

For more information see : and

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