Sr. Analyst - Global HR Reporting Services
Escazu, Costa Rica
hace 5 días

Pfizer’s Enabling Functions Hubs serve to bring internal professional services such as Finance, HR, Digital, and Sourcing together into a consolidated and simplified shared services structure.

Colleagues in the Enabling Functions Hubs execute end-to-end operational activities that can be standardized and scaled for greater enterprise synergies and effectiveness.

The work managed from these hubs will evolve and expand over time as Enabling Functions continue to evaluate their go-forward delivery model.

With an established community and evolving support model, Pfizer’s Enabling Functions Hubs are dynamic and energizing places to work.

Colleagues with diverse capabilities across multiple functions are co-located to facilitate greater colleague collaboration, new ways of working, and enhanced simplification through more integrated end-to-end solutions.

  • Pfizer operates Enabling Functions Hubs in six strategic locations : Memphis, Tennessee, USA; Tampa, Florida, USA; San Jose, Costa Rica;
  • Dublin, Ireland; Thessaloniki, Greece; and Dalian, China. Learn more and apply to join our team today at


    The Global HR Reporting and Security Services Sr Analyst is part of the GBS HR Solutions Team and is primarily responsible for design, development, testing and troubleshooting activities related to Reporting and Dashboarding Solutions and partnering with IBM Service Center on effective intake and delivery process inclusive of approvals required from Functional CoE and HR Data Owners.

    This position will report to the Director, Global HR Reporting and Security Operations.


    Development, testing and deployment of Workday Reporting solutions supporting Self Service, Shared Services and Projects.

    Development, testing and deployment of Dashboards and Visualization Solutions with Tableau and Spotfire.

    Responsible for fulfillment of HR Data and Reporting requests.

    Actively monitor service requests, coordinate and engage cross function teams to avoid bottlenecks and escalate as necessary to ensure timely delivery.

    Perform periodic and active monitoring on Reports (usage, issues and errors) and partner drive remediations observing Standard Operating Procedures.

    Maintain, Update and Coordinate Standard Operating Procedures and supporting Documentation & publications for Services and Projects.

    Coordinate with Project Consultants and ensure tasks and deliverables are prioritized, executed and completed on time.

    Manage approvals for Data & Access requests in partnership with IBM HRSC and HR Data Owners and Legal approvers.

    Stay on top of Workday Community, features, and capabilities.


    Bachelor's degree or equivalent experience required.

    At least 3 or more years of Workday Reporting Design, Development and Testing experience.

    At least 1-2 years hands on experience with Workday HR

    Basic knowledge of Data Privacy Regulations, General Data Protection Regulation (GDPR), Personal Information Protection Act (PIPA)

    Proven analytical and problem-solving skills in a global cross-functional team environment.

    Proficiency in Excel, Access, and PowerPoint.

    Knowledge of HR or / and HR processes and HR Master Data


    Knowledge and experience in Workday business process, Reporting and Security Design.

    Knowledge and analytical understanding of Workday Security Roles & User Based Security.

    Certification Preferred : Workday Reporting and Advanced Reporting, Workday HCM, Workday Security Fundamentals.

    Other Preferred Qualifications :

    Experience in People Soft, SAP, Oracle, ADP

    Demonstrated aptitude to quickly learn new systems and processes

    Experience working in a Human Resources Shared Services, Support Centre or Customer Support environment.

    Ability to take ownership and accountability of projects and requests, and prioritize critical objectives while driving initiatives to completion with on-time and on-budget metrics

    Demonstrated ability to consistently adhere to a broad variety of organizational standards and policies, with a relentless dedication to success

    Experience working with a global, virtual team and the ability to work with little oversight and direction

    Strong organizational, interpersonal, and partnering skills with both technical and functional end users

    Solution-focused with excellent communication skills, both verbal and written


    Ability to work Monday to Friday in a global environment which will require occasional off-hours conference call.

    Ability to support on an exception basis off-hours service delivery escalations and emergencies, or other time sensitive project deliverables.

    Ability to travel : 5-10%

    Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

    Human Resources#LI-PFE

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