Field Sales Support Specialist
Smith+Nephew
Alajuela, Coyol, CR
hace 3 días

General Description

Provide information via e-mail or phone interactions regarding inventory levels, stock transfers, inventory adjustments, mobile tool troubleshooting and support, product complaints, service exchanges, return authorizations, trunk stock orders, credit / debit requests, backorder and allocation management, and any other activity deemed necessary in the support of Field Sales.

Effectively manage loaner availability and refer company representatives accordingly. Process billing, allocation, pricing, and replenishment blocks per the departmental requirements.

Work consistently and dynamically in a team nurtured, fast-paced, multi-tasking environment.

Responsibilities :

  • Processing of billings, orders, return authorizations, service exchanges, and complaints in SAP.
  • Processing of billing, allocation, pricing, and replenishment blocks.
  • Process Return Authorization, Complaints and Service Exchanges within prescribed turnaround times.
  • Ability to support and troubleshoot the Mobile Inventory tool effectively.
  • Manage and refer Field Sales to the Loaner Pool when warranted.
  • Responsible for providing support to the US Field Sales Group primarily through, but not limited to, an assigned territory / district.
  • Requirements :

  • High School diploma or equivalent and 2 years of a college education.
  • 1-4+ years of experience in customer service supporting internal / external customers.
  • Strong written and verbal English communication skills.
  • Strong attention to accuracy and details. A clear understanding of current business, email, and telephone protocols.
  • Strong problem solving and troubleshooting skills.
  • Must have the ability to work independently in a fast-paced, dynamic, multi-tasking environment.
  • Competent use of Microsoft Word, Outlook, PowerPoint, and Excel are required.
  • Experience using SAP would be a plus.
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