Continuous Improvement Lead
Smith & Nephew
Alajuela, Coyol, CR
hace 5 días

Job Description

General Summary : The Site CI Leader or Process Excellence Project Manager is a Continuous Improvement (CI) Leader at a GBS Service Center.

This person leads the Lean Six Sigma deployment and Continuous Improvement program at a GBS Service Center and will provide support for important improvement and transformation programs within a GBS Service Center.

The successful candidate will expand CI deployment in the GBS Service Center through training / capability building and be accountable to deliver significant benefits to the organization via CI activities (both financial and non-financial benefits are expected), and via individual project delivery, and by coaching others in the use of Lean Six Sigma methodologies so that they may successfully deliver CI improvements.

The Site CI Leader must grow CI culture and maturity leading to sustainable CI and benefits delivery. This role will support the Process Excellence Director with the implementation of CI Strategic goals and objectives as required, with a primary focus on CI improvements within a GBS Service Center.

Essential Job Functions : Assess end to end business processes in Finance (OTC, RTR, PTP, IC) HR, Service Desk, or other functions in collaboration with GPOs or functional leaders and build transformation plans & roadmaps for the service center.

Partner with site leadership to influences change, manage progress, and report benefits.Drive process performance improvement across multiple dimensions including customer experience, service lead time, efficiency, productivity, effectiveness, and compliance through a rigorous application of the appropriate Lean Sigma methodology in line with strategic objectives.

Develop training materials, train & coach site functional leaders and team members in the use Lean Six Sigma methods.Lead complex Continuous Improvement projects and provide coaching to frontline staff, team leaders, and managers with the goal of delivering value to the business while growing CI capability within the organization to enable sustainable CI and value delivery.

Responsible for delivery of both financial benefits and non-financial benefits from CI activities in the GBS site per the committed GBS strategy and plans.

Build site CI plans, monitor, and report on benefits delivery. Engage leadership to mitigate risks and issues impacting site transformation or expected benefits delivery.

Deliver trainings on Lean Sigma methodology, including creating awareness for senior stakeholders. Coach employees through Lean Six Sigma Yellow / Green / Black belt projects and the certification process.

Facilitate Kaizen (rapid improvement) events and transformation workshopsIdentifying lead and lag KPIs for site business processes and use Lean Sigma to improve performance.

Developing improvement strategies and tactics, use change management to implementBuilding awareness and usage of Quality tools and methodologies by employees to grow strong CI culture and increase CI maturity.

Use tools such as Power BI, Power Query, Power Automate, and macros to simplify tasks and for better visualization.Work with the automation team to create improvement initiatives to deliver efficiencies and support automation in the GBS Service Center.

Skill Requirements : Business acumen / Knows the business. Speaks and understands the language of the business and the strategic imperatives of the business.

Translates business requirements into clear action plans. Continuous Improvement skills : Seeks to identify areas to define, plan, build and deliver CI content.

Ensuring that the identified changes (operational, technological or structural) will be as automatic as possible and are being fully adopted and used accordingly to designed process.

Brand Ambassador : Able to promote culture pillars (Care, Collaboration, Courage) in all aspects of planning and execution.

Serves as a role model to the organization.Team skills : Can be equally effective participating on team (as member) and / or as leader.

Works towards the organizational best interest rather than personal interests. Manages well across the matrix through individuals and processes both at a function level and across the business.

Uses networks in activities to achieve better business and customer outcomes.Reputation for Delivery : Consistently delivers against agreed project plans, is responsive and realistic about time / resources to deliver.

Anticipates and prevents future problems, taking charge to bring about change and taking initiative within role. Has the ability to persuade line partners and other key stakeholders to drive results.

Develops and evaluates solutions to problems and implements solutions. Applies systematic thinking to identify new solutions.

Able to win impact and influence regardless of organization boundaries and relationships. Is personally credible. Maintains confidences.

Communication skills : Clearly articulates messages. Effectively listens, can express ideas in written format and verbal format.

Effectively drafts written communication. Strong PowerPoint communication skills. Excellent use of data and visualization tools to make compelling cases for change.

Customer Focused : Thinks customer first and anticipates current and future needs. Identifies opportunities to improve based upon customer needs / expectations.

Can clearly communicate customer need and any gaps in our business delivery.Data & Analytics : Comfortable working with data.

Understands basic statistical concepts and techniques. Excellent skills with graphical presentation of data. Can gain insights from data sets.

Education : BSc. Degree in Engineering, Business Administration, Finance or Accounting. Lean Six Sigma Black Belt Certification required.

Professional "or equivalent" (at end of this field)Experience : At least 8-10 years of work experience including 5 years direct CI experience with Lean and Six Sigma.

Lean Six Sigma BB or MBB certification required.Strong business acumen and demonstrated ability to apply CI concepts in a practical and pragmatic manner with many cycles of learning & application across a number of different business functions or areas.

Change Management and Project Management expertise. Experience with managing multiple projects simultaneously.PMI or PRINCE certification will be a benefit.

Demonstrated strong analytical, interpretive and presentation skills; able to synthesize complex data & information and prepare concise, compelling presentations.

Demonstrated training and strong workshop facilitation skills with many examples of each.Ability to work independently and to plan as well as organize and set priorities for a team.

Ability to establish and maintain effective relationships with customers (internal) in order to understand their needs and to manage the expectations of many stakeholders in matrix organization.

Self-motivated and proactive individual with demonstrated ability to influence without formal authority.Excellent oral and written communication skills.

Fluent oral and written English skills.Demonstrated strong people leadership and coaching skills.Experience assessing business processes for robotic process automation and intelligent automation.

Understands the art of what is possible. Ability to recognize business opportunities for automation.We offer : The ability to implement new ideas within existing procedures.

Attractive social package. Opportunity for professional development.Working in a stable organization with a modern approach to management.

Strong creation opportunity setting up GBS.Working in a diverse and supportive team of professionals.

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