Work closely with Digital Sales and Sales Intelligence Manager to create, improve, and drive continuous improvement, growth, strategic initiatives, and key business metrics related to Digital Initiatives implementation for Measurement Solutions across Latin America organization.
This role has a special focus on MyEmerson implementation across the region, developing and supporting users, driving adoption and growth.
This role demands the ability to be tactical and strategic when taking actions to ensure MyEmerson implementation and adoption.
Duties and Responsibilities
Play a key role in supporting and owning Digital Experience actions, as :
Guide Customer to Digital Experience
Train users to self-service through MyEmerson
Train & Support Sales to MyEmerson capabilities usage
Digital Tools usage train & support
Engineering / Technical support to users
Bring Expertise to the front-line support
Escalation point for GRC chats
Escalation point for Customer Care
Escalation point for troubleshooting
Play a key role in supporting and owning Digital Sales actions, as :
Support MyTransactions Implementation
Support Customers roll-out to MyEmerson
Upsell & Differentiate MyEmerson
Drive Users / Customers Adoption
Drive MyTransactions increase & growth
Quote to Customers using MyTransactions
Digital Salesperson for Tier0&1 according Customer Segmentation
Understand and consistently apply Emerson commercial policies and business practices
Play a key role in supporting and owning Operational actions, as :
MyEmerson profile set-ups
MyEmerson general set-ups
Price Agreements management
Leads, Quotes and all MyEmerson transactions follow-up
Build and maintain Data bases for Digital Initiatives
Generate Monthly Reports
Bachelor’s Degree in Communications, Business Administration or Engineering or any other related fields or experience.
At least 2 years of experience related to Marketing and Digital Environment.
At least 2 years of customer support experience
At least 1 Years job related experience in any of these additional areas : Sales Digital Sales eCommerce
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications as other reporting tools.
English Proficiency (Written & Oral) B2 Level
Business Understanding : Ability to work independently Ability to maintain a positive working relationship Ability to guide and support team to achieve goals Ability to interpret a variety of instructions furnished in written or oral form