Software Development Engineer Senior
Heredia, Heredia, Costa Rica
hace 2 días

Role Purpose :

Accountable for the management and maintenance support for the imaging software applications and integration with the Oracle eBusiness Suite.

To ensure system availability by proactive system support and speedy resolution of application errors.Assist users to understand the capabilities and requirements of the application.

Provide knowledge of the application in support of projects, enhancements, and integrations.The North America analyst is part of a small global team providing 5 x 24 hour support to Experian internal users.

Functional Responsibilities

Analyze, design, develop, code, and implement programs for the imaging system.

Define specifications and develop programs, modify existing programs, prepare test data, and prepare functional specifications.

Identify and resolve application, database software, and programming problems.

Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.

Assess the health and performance of software applications and databases.

Establish, participate, and maintain relationships with business units, customers, and IT subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function / integration issues.

Identify potential process improvement areas and suggest options and recommend approaches.

Internal Relationship Management

Day to day interaction will take place with customers, Service Management and Release Management, IT colleagues.

  • Maintain effective working relationships with other GCS and NA users.
  • Maintain effective working relationships with other regions’ peers / teams.

    External Relationship Management

    Liaison with third party suppliers such as Oracle.

    Application of Processes, Controls, Standards and Measures

    Ensure consistent delivery standards are met as mandated by service management standards.

    Ensure that consistent documentation, process and procedures are used for all deliveries.

    Adhere to Experian service management documentation and change standards.

    Deliver Incident, Problem and Change Management to SLA standards and escalate where there are SLA’s under threat.

    Ensure that audit and information security standards are consistently adhered to and maintained.

    Adhere to efficient and effective standards for delivery activities and follow department standards for the Software Development Life Cycle.

    Ensure adherence to operational readiness standards for production support

    Required Knowledge / Skills / Experience :

    Education :

    Bachelor’s degree, preferably Computer Science or IT-related.

    Skills :

    Proficient in at least two of the following programming languages : Java, ADF, BPEL, BPMN, PL / SQL

    Unix / Linux basic administration and shell scripting

    Direct experience with configuring and tuning JDBC connections

    Knowledge of Java Virtual memory (JVM) configuration and monitoring

    Experience with Oracle databases, Linux environment is preferred

    Experience working with ITIL process

    Solid problem diagnosis, troubleshooting, and problem-solving skills

    Experience :

    5+ years’ experience in supporting large scale Oracle production middleware technologies

    3+ years working with WebCenter / SOA / Oracle Fusion Middleware / Weblogic / OHS

    Pluses :

    ITIL qualification / exposure

    Experience working for a global company, effectively dealing with multiple countries and cultures

    Team player with proven abilities to work on complex cross-functional and geographically diverse teams

    Familiarity with LDAP / Active Directory

    Acquainted with RedHat OpenShift PaaS environment

    JavaScript / TypeScript

    Automation of day-to-day activities using Shell / Python

    Excellent communication skills and strong customer service orientation

    Strong problem solving and analytical skills

    Fluent in English

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