Role Purpose :
Accountable for the management and maintenance support for the imaging software applications and integration with the Oracle eBusiness Suite.
To ensure system availability by proactive system support and speedy resolution of application errors.Assist users to understand the capabilities and requirements of the application.
Provide knowledge of the application in support of projects, enhancements, and integrations.The North America analyst is part of a small global team providing 5 x 24 hour support to Experian internal users.
Analyze, design, develop, code, and implement programs for the imaging system.
Define specifications and develop programs, modify existing programs, prepare test data, and prepare functional specifications.
Identify and resolve application, database software, and programming problems.
Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
Assess the health and performance of software applications and databases.
Establish, participate, and maintain relationships with business units, customers, and IT subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function / integration issues.
Identify potential process improvement areas and suggest options and recommend approaches.
Internal Relationship Management
Day to day interaction will take place with customers, Service Management and Release Management, IT colleagues.
Maintain effective working relationships with other regions’ peers / teams.
External Relationship Management
Liaison with third party suppliers such as Oracle.
Application of Processes, Controls, Standards and Measures
Ensure consistent delivery standards are met as mandated by service management standards.
Ensure that consistent documentation, process and procedures are used for all deliveries.
Adhere to Experian service management documentation and change standards.
Deliver Incident, Problem and Change Management to SLA standards and escalate where there are SLA’s under threat.
Ensure that audit and information security standards are consistently adhered to and maintained.
Adhere to efficient and effective standards for delivery activities and follow department standards for the Software Development Life Cycle.
Ensure adherence to operational readiness standards for production support
Required Knowledge / Skills / Experience :
Bachelor’s degree, preferably Computer Science or IT-related.
Proficient in at least two of the following programming languages : Java, ADF, BPEL, BPMN, PL / SQL
Unix / Linux basic administration and shell scripting
Direct experience with configuring and tuning JDBC connections
Knowledge of Java Virtual memory (JVM) configuration and monitoring
Experience with Oracle databases, Linux environment is preferred
Experience working with ITIL process
Solid problem diagnosis, troubleshooting, and problem-solving skills
5+ years’ experience in supporting large scale Oracle production middleware technologies
3+ years working with WebCenter / SOA / Oracle Fusion Middleware / Weblogic / OHS
ITIL qualification / exposure
Experience working for a global company, effectively dealing with multiple countries and cultures
Team player with proven abilities to work on complex cross-functional and geographically diverse teams
Familiarity with LDAP / Active Directory
Acquainted with RedHat OpenShift PaaS environment
Automation of day-to-day activities using Shell / Python
Excellent communication skills and strong customer service orientation
Strong problem solving and analytical skills
Fluent in English