Documentation and Training Specialist
Akamai Technologies
San Jose, Costa Rica
hace 4 días

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Akamai is looking for a Technical Writer, to join the Global Services and Support Product Management team engaged in developing world class documentation for the users of our systems and internal documentation that is aimed at the Services and Support community.

You will work with our Services and Support, Product Management, Engineering and Ops team to develop requirements, specifications, and process documentation.

As a Technical Writer you will be responsible for :

Create and maintain all types of technical publications aimed at both internal and external audiences.

Documenting changes and keeping documentation up to date.

Understand documentation needs and scope the appropriate set of deliverables, working with Services and Support, Product Management, Engineering and Ops team

Produce high-quality documentation.

Advocate documentation requirements for users and team members.

Collect and present on existing documentation to shine a light on areas of improvement.

About the Team

Akamai’s Service & Support team is targeted at dramatically growing services revenue & corporate revenue. Within the Service & Support Product Team, you will have the opportunity to help extend Akamai’s presence within our customer base.

This will be done by solving customer problems and capitalizing on opportunities by conceptualizing and managing compelling services products.

You must possess a unique blend of business and technical savvy to successfully execute this role.

Qualifications Required Education and Experience :

Applicants must meet one of the following education and experience requirements :

2 years of relevant experience and a Bachelor’s degree or

Equivalent professional experience Required Skills

2+ years of technical writing experience

  • 1+ years of technical writing experience in a high-tech development environment.
  • 1+ years of experience writing / maintaining technical publications for software-based systems
  • Desired Skills

    Experience with authoring tools.

    Demonstrated professional experience as a well-rounded Technical Writer with experience writing different document types for many audiences.

    Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please click here.

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