Research & Development Analyst
Lagunilla CR
hace 1 día

Job Description

Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a Research Specialist to join BCD.

Research Specialist

Full-time, home based in Costa Rica

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.

People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.

But don’t just take our word for it : we've been voted top place to work and recognized by Investors In People, Flexjobs and Forbes.

In this role your will be but not limited to research, categorize, route, track and reply to inquiries coming from various sources.

A snapshot of this opportunity

  • Consolidate, categorize issues, and review issues presented to Global Operations from internal and external customers to ascertain that the issue is a valid Global Operations issue
  • Perform research and root cause analysis on reported issues
  • Route to appropriate department for resolution (i.e. Compleat, Robotics, Global Faring)
  • Maintain historical records and related problem documentation
  • Interpretation of Global Operations policies, processes, scripting and reporting
  • Identify opportunities for improvement
  • Develop a library of canned responses for known errors
  • Follow-up communication to requestor with status, expected outcome and expected timeline
  • Participate in Global Project initiatives and assume and perform other duties and responsibilities not specifically outlined herein
  • How you can set yourself apart

  • College degree preferred
  • Extensive experience of travel industry
  • Proven experience with Strategic Operations and traditional agency operations
  • Knowledge of Amadeus, Sabre, Apollo, Abacus, Galileo
  • Expert, hands-on knowledge of all aspects of the travel reservation process
  • A thorough understanding of BCD Travel front, mid and back-office processes and working knowledge of agency operations
  • Must be proficient on airline reservation system(s) CRS
  • Basic knowledge of Windows and MS Office products
  • Fluent in English and Spanish
  • Flexibility to travel as project demand and able to work weekends and nights when necessary
  • What we offer you

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.

    We make a difference through charitable activities in our communities across the globe.

    About us

    BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road.

    We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.

    In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.

    For more information, visit


    Create your profile and upload your resume / cover letter via our website. Feel free to reach out to us with any questions via careers bcdtravel.

    com. Note : send your application via the website only.

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  • Note : We’ll give preference to internal and / or furloughed employees.
  • Travel Operations

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