Global Launch and Expansion Coordinator
hace 5 días

The Virtual Customer Service Strategy Team is seeking a Global Launch and Expansion Coordinator to support launching new global Virtual Customer Service (VCS) and expanding existing virtual sites.

For this role you will support launching for a virtual site. There are five phases : 1) Research, 2) Pre-Launch, 3) Decision Making, 4) Launch, and 5) Post Launch.

In this role you will be responsible for actions in each Launch phase. You will help determine new site launch locations and requirements, manage the site launch project plan, and orchestrate a global cross-functional team.

This person will also support the expansion efforts for existing virtual sites. This can include a variety of tasks based upon the site’s needs, like scaling recruiting to new cities / regions, creating innovative, scalable processes, and partnering with local operations.

A successful candidate will be a highly-organized individual who is diligent in managing project tasks, plans, and team members, is able to drive progress and deliver results in an ambiguous environment, and has excellent written and oral communication skills.


  • Conduct in-depth research on potential global expansion locations.
  • Coordinate and manage global expansion project templates & other project resources.
  • Create global expansion project timelines by working backwards.
  • Coordinate and lead global cross-functional team meetings.
  • Manage global cross-functional team to ensure completion of project tasks.
  • Manage global expansion knowledge management resources.
  • Expand existing virtual customer service sites into new cities / regions from scoping to launch.
  • Technical Degree or Certification in Program Management
  • Detailed planning, time management and organizational skills are required.
  • Proficiency in Microsoft Outlook, Microsoft Word, Microsoft Excel and SharePoint.
  • Exceptional written, verbal, and interpersonal communication skills.
  • Positive, proactive and able to always exercise great judgment.
  • Ability to manage and prioritize multiple tasks simultaneously.
  • 10MG of internet band (Virtual role)
  • Bachelor’s Degree on a related field
  • Previous team management experience.
  • Previous call center experience.
  • Understanding of Lean, Six Sigma principles.
  • Portuguese Proficiency
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