The Virtual Customer Service Strategy Team is seeking a Global Launch and Expansion Coordinator to support launching new global Virtual Customer Service (VCS) and expanding existing virtual sites.
For this role you will support launching for a virtual site. There are five phases : 1) Research, 2) Pre-Launch, 3) Decision Making, 4) Launch, and 5) Post Launch.
In this role you will be responsible for actions in each Launch phase. You will help determine new site launch locations and requirements, manage the site launch project plan, and orchestrate a global cross-functional team.
This person will also support the expansion efforts for existing virtual sites. This can include a variety of tasks based upon the site’s needs, like scaling recruiting to new cities / regions, creating innovative, scalable processes, and partnering with local operations.
A successful candidate will be a highly-organized individual who is diligent in managing project tasks, plans, and team members, is able to drive progress and deliver results in an ambiguous environment, and has excellent written and oral communication skills.