The Billing Supervisor will be responsible for the Latin America Billing function within the Finance Department working as a key liaison between Operations and Credit / Collections.
In addition to oversee the billing activities of the region, this position will also be responsible for transforming the function into a stand-alone service provider managing processes, stakeholders and continues improvement initiatives aiming resource optimization, operational excellence while assuring collectability.
The Billing Supervisor will be the first escalation point for all billing activities including inquiries from Business Units, Project Managers, Commercial Groups and local Finance.
The Supervisor will ensure billing analysts complete all established targets and reporting requirements. Other equally critical responsibilities include support / lead billing team on dispute resolution, escalations, daily coordination and communication with the Credit and collections team in relation to invoice delivery history feedback.
Lastly; this position will be responsible for the timely and accurate invoice delivery and the acknowledged of this action.
Ensuring all invoices produced meets the customer’s request and the supporting documentation.
Major Duties / Responsibilities :
Main tasks may include but are not limited to :
Overseeing of all billing activities operational and administrative
Reporting and Performance Scorecard, KPI’s and SLA
Ongoing lessons learns, process documentation and process improvements.
Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
Handles customer contact in collection situations which require adaptation of response or research according to customer response.
Answers inquiries and resolves routine issues based on assignments.
Requires broad knowledge of company, products and / or services.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Exercises limited independent judgment and discretion in handling various operational scenarios.
Ensures timely invoice production and delivery include escalation, managing customer relationships and account research.
Sends routine follow-up communication to customers.
Recommends accounts that need escalated collection efforts.
Oversees the closing deliveries
Actively participate in process improvements.
Owner of country and regional reporting.
Performed administrative activities, such as resources follow-up, performance review, etc.
Minimum Education / Knowledge Required :
Bachelor’s in business administration or - related career.
Outstanding verbal and written communication skills in English (Minimum B2) and Portuguese (B1).
Advanced knowledge of Microsoft Office, Word, and Excel is required.
Practical knowledge of Oracle e-Business Suite.
Power BI basics, certification is a plus.
Scrum Master or Operational Excellence basic knowledge is mandatory, certifications are a plus.
Good analytical and problem-solving skills and keen attention to detail.
Minimum Experience Required :
At least 5-7 years billing experience, 3 out of those years in Latin America.
At least 4 years’ experience in managing personnel / groups.
At least 4 years’ experience working with diverse countries
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