JOB SUMMARY
The role of the Ops PMO Manager is to lead and manage a team of project managers that work cross-functionally to organize and implement new customer and new product introduction.
The purpose of this organization is to efficiently leverage the resources through coordinated planning, communication, and alignment of cross-functional teams, to ensure the proper documentation, launching and customer satisfaction as per established and agreed targets.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for leading the Project Management Team
Manage key customer projects; serve as interface between internal teams and the customers to resolve both technical and logistical issues
Collaborate with customer (internal or external) from requirements gathering through product acceptance
Staff, lead, and manage a team that has responsibility for New Customer Introduction, new product introduction, and product transfers
Align the project team to customer needs by establishing milestones, goals, and objectives based on input from all functional areas and stakeholders within the project
Define, refine and maintain clarity on roles & responsibilities for the team and business partners (engineering, operations)
Provide a source of reference and training for Project Management covering processes, tools, metrics and reporting
Drive well defined processes and methodologies that strive to optimize the team effectiveness, while delivering successful projects on schedule and within budget
Identify the goals, objectives, and scope of NPI projects while working with relevant BU and Operations staff
Work within the defined standards and procedures as set out by organization and the customer to successfully introduce new products
Works with local Project Manager and / or Regional Manager Project Office in deploying strategies and tools, besides reporting site PM performance
Provide regular and consistent communication between the launch team, the business unit, and the customer
Identify potential risks and make resolution suggestion through the escalation process
Open and regular communication of priorities and status of projects with Operations Management and site leadership
Participates managing internal in-process material, samples allocation, and system logistics
Manage the monthly operational project reviews
Manage the weekly project reviews for the Project Management organization
Responsible for forecasting functional area budget (when applicable) and HR needs for current and future needs
Comply and follow all procedures within the company security policy
May perform other duties and responsibilities as assigned
JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS
Demonstrated Leadership and Management capabilities
Project Management Professional (PMP) or equivalent certification desirable
Knowledge of organization’s operating policies and procedures required
Knowledge of organization’s culture and guiding principles
Previous experience in manufacturing environment : Engineering, Test, Quality, Planning, Materials, etc
Prior experience in customer interface
Strong operational and financial knowledge required
Substantial knowledge of Jabil and demonstrated ability to leverage organization
Consultative skills (ability to understand true customer needs)
Good communications skills
Distinctive problem solving leader
Should have the following personal characteristics : strong leader, professional, hard-charging, detail-oriented, reliable, calm under fire, creative, with a can-do attitude
Automotive / Medical background experience as required
Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required
EDUCATION & EXPERIENCE REQUIREMENTS
Bachelor’s degree required (Supply Chain Management or Engineering)
Minimum 5-7 years work-related experience required in a supervisory / management role and
Minimum 3 years project management experience or related discipline
Or an equivalent combination of education, training and / or experience 
